点击下载:对外经济贸易大学:《运营管理 Operations Management》课程教学资源(授课教案,打印版)Chapter 05 Quality Assurance and Continual Improvement
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→Key Terms Customer Satisfaction customer satisfaction:customer's perception of the degree to which the customer's requirements(3.1.2)have been fulfilled 顾客满意:顾客对其要求已被满足的程度的感 受 缝谢外冷餐多大是
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点击下载:对外经济贸易大学:《运营管理 Operations Management》课程教学资源(授课教案,打印版)Chapter 05 Quality Assurance and Continual Improvement
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