Chapter 05:Quality Assurance and Continual Improvement →概述 →主要术语 →质量管理大师的思想(Philosophies of Quality Gurus) →全面质量管理及质量管理工具 →质量控制 →6西格玛 →IS09000:2000 →OHSAS(职业安全与卫生管理体系-规范)18000& SA(企业社会责任国际标准)8000 對叶经易大學
>Introduction 质量大奖Quality Awards ■〉 波里奇国家质量奖(MBNQA,The Baldrige Award ■戴明奖(The Deming Prize,JDP) ■欧洲质量奖 雒谢外冷餐多大是
>Key Terms Quality quality:degree to which a set of inherent characteristics(3.5.1)fulfils requirements (3.1.2) 质量:一 组固有特性(3.5.1)满足要求(3.1.2) 的程度 特生characteristic)一可区分的特征。 质量:一种产品或服务满足或超过顾客需要的 能力。(P152) 雒谢外冷餐多大是
→Key Terms Customer Satisfaction customer satisfaction:customer's perception of the degree to which the customer's requirements(3.1.2)have been fulfilled 顾客满意:顾客对其要求已被满足的程度的感 受 缝谢外冷餐多大是
>Key Terms Nonconformity nonconformity:non-fulfilment to a requirement (3.1.2) 不合格:未满足要求(3.1.2) 缝谢外冷餐多大是
→Key Terms Defect defect:non-fulfilment of a requirement (3.1.2)related to an intended or specified use 缺陷:未满足与预期或规定用途有关的要求 (3.1.2) 雒谢外冷餐多大是