Sources of Complacency The absence of a major and visible crisis Too much happy talk from senior management Too many visible resources Human nature, with its ow overall s capacity for denial performance especially if people are Complacency standards already busy or stressed Organizational A kill-the-messenger-of- structures that focus bad-news low-candor employees on narrow low-confrontation culture functional goals A lack of sufficient Internal measurement performance feedback systems that focus on the from external sources wrong performance indexes sAMSAN Source: John P Kotter, Leading change, Harvard Business School Press Nightingale e 2002 Massachusetts Institute of Technology 55 Sources of Complacency Sources of Complacency Complacency Complacency Too many visible resources Low overall performance standards Organizational structures that focus employees on narrow functional goals Internal measurement systems that focus on the wrong performance indexes A lack of sufficient performance feedback from external sources A kill-the-messenger-of￾bad-news, low-candor, low-confrontation culture Human nature, with its capacity for denial, especially if people are already busy or stressed The absence of a major and visible crisis Too much happy talk from senior management Source: John P. Kotter, Leading Change, Harvard Business School Press Nightingale © 2002 Massachusetts Institute of Technology