Communication is important for successful project management.The PMBOK area called project communications management includes: Communications Planning Information Distribution Performance Reporting Administrative Closure IT Project Quality Management What is quality? The dictionary definesquality as"an inherent or distinguishing characteristic,a property,"or as something "having a high degree of excellence."In business, quality has been defined in terms of"fitness for use"and"onformance to requirements. Quality Management Processes PMBOK defines the major quality management processes as: Quality Planning Ouality Assurance Quality Control International Organization for Standardization (ISO) Six Sigma Six Sigma focuses on defects per opportunities(DPO)as a basis for measuring the quality of a process rather than products it produces,because products may vary in complexity.A defect may be thought of as anything that results in customer dissatisfaction Quality Philosophies and Principles Focus on Customer Satisfaction Prevention not Inspection Improve the Process to Improve the Product Quality Is Everyone's Responsibility Fact-Based Management Definition Project risk;ISO Exercise Please describe the IT Project Risk Management Framework What is quality? 77 Communication is important for successful project management. The PMBOK area called project communications management includes: Communications Planning Information Distribution Performance Reporting Administrative Closure IT Project Quality Management What is quality? The dictionary defines quality as "an inherent or distinguishing characteristic; a property," or as something "having a high degree of excellence." In business, quality has been defined in terms of "fitness for use" and "conformance to requirements." Quality Management Processes PMBOK defines the major quality management processes as: Quality Planning Quality Assurance Quality Control International Organization for Standardization (ISO) Six Sigma Six Sigma focuses on defects per opportunities (DPO) as a basis for measuring the quality of a process rather than products it produces, because products may vary in complexity. A defect may be thought of as anything that results in customer dissatisfaction. Quality Philosophies and Principles Focus on Customer Satisfaction Prevention not Inspection Improve the Process to Improve the Product Quality Is Everyone's Responsibility Fact-Based Management Definition Project risk; ISO Exercise Please describe the IT Project Risk Management Framework. What is quality?