《1T项目管理》课程（双语/全英）教学大纲 英文：《IT Project Management)》 一、课程基本信息 课程代码：16172802 课程名称：T项目管理 英文名称：IT Project Management 课程类别：专业课 学时：32 学 分：2 适用对象：电子商务专业/信息管理与信息系统 考核方式：考试烤查 先修课程：管理信息系统、管理学原理 二、课程简介 简介：T项目管理是电子商务本科专业和信息管理与信息系统本科专业的专业 课之一（必修/选修）。是随着T应用的发展而发展起来的一门管理类课程。通过本 课程的教学，力求使学生掌握项目管理的基本概念、关键术语和原理，掌握项目管 理的流程与步骤。本课程主要内容为T项目管理的基本原理、流程、概念、术语。 具体内容包括：T项目的本质、T项目起步、项目宪章与计划、项目管理中人的因 素、项目范围定义和管理、工作分解和评估、项目时间安排与预算、项目风险管 理、项目沟通管理、项目质量管理、组织变化管理、项目实施、项目评估，等等。 Introduction:IT Project Management is a compulsory/elective course of undergraduate majoring in E-business or Information Management and Information Systems.It is a new course in management field formed with the development of information technology.By studying this course,the students are required to be knowledgeable about the conceptions. terms,rationale,processes of project management in the IT context,and so on.The main contents of this course include the conceptions,terms,rationale,and processes ofIT project management.In details,the contents of this course include the nature of information technology projects,conceptualizing and initializing the IT Project,developing the project charter and baseline project plan,the human side of project management,defining and managing project scope.the work breakdown structure and project estimation,the project schedule and budget,managing project risk,project communication,ITproject quality management,managing organizational change,project implementation,project evaluation, and so on
1 《IT 项目管理》课程（双语/全英）教学大纲 英文：《IT Project Management》 一、课程基本信息 课程代码：16172802 课程名称：IT项目管理 英文名称：IT Project Management 课程类别：专业课 学 时：32 学 分：2 适用对象:电子商务专业/信息管理与信息系统 考核方式：考试/考查 先修课程：管理信息系统、管理学原理 二、课程简介 简介：IT项目管理是电子商务本科专业和信息管理与信息系统本科专业的专业 课之一（必修/选修）。是随着 IT应用的发展而发展起来的一门管理类课程。通过本 课程的教学，力求使学生掌握项目管理的基本概念、关键术语和原理，掌握项目管 理的流程与步骤。本课程主要内容为 IT项目管理的基本原理、流程、概念、术语。 具体内容包括：IT项目的本质、IT项目起步、项目宪章与计划、项目管理中人的因 素、项目范围定义和管理、工作分解和评估、项目时间安排与预算、项目风险管 理、项目沟通管理、项目质量管理、组织变化管理、项目实施、项目评估，等等。 Introduction: IT Project Management is a compulsory/elective course of undergraduate majoring in E-business or Information Management and Information Systems. It is a new course in management field formed with the development of information technology. By studying this course, the students are required to be knowledgeable about the conceptions, terms, rationale, processes of project management in the IT context, and so on. The main contents of this course include the conceptions, terms, rationale, and processes of IT project management. In details, the contents of this course include the nature of information technology projects, conceptualizing and initializing the IT Project, developing the project charter and baseline project plan, the human side of project management, defining and managing project scope, the work breakdown structure and project estimation, the project schedule and budget, managing project risk, project communication, IT project quality management, managing organizational change, project implementation, project evaluation, and so on
三、课程性质与教学目的 T项目管理是电子商务本科专业和信息管理与信息系统本科专业的专业课之 (必修选修)。是随着T应用的发展而发展起来的一门管理类课程。本课程的教学 目的旨在使学生能系统掌握T项目管理的基本原理、流程、概念、术语，并为学生 毕业后从事与信息技术管理相关的工作提供管理理念和方法上的指导，同时，培养 学生积极、有效管理T以提高组织管理水平和运作效率，从而节约社会资源消耗， 提高社会资源利用效率，促进生态环境保护和美丽家园建设的理念和意识。 This course is a compulsory/elective course of undergraduates majoring in E-business or majoring in Information Management and Information Systems.It is a new course in management field formed with the development of information technology.By studying this course,the students are required to be knowledgeable about the terms,rationale, processes of project management in the IT context,and so on.This course may supply a guide to the students whose jobs are relative with the information technology managemen after graduation,and help to foster positive attitude towards the application of IT and effective management of IT to improve organizational effectiveness and minimize the consumption of social resource,and to improve the ecological environment in China. 四、教学内容及要求 PART1 The Nature of Information Technology Projects Goals and requirements 1.To be knowledgeable about what is project. 2.To be knowledgeable about what is project management. 3.To be knowledgeable about the dimensions of IS project success 4.Understand the importance of effective managing IT to improve organizational performance,minimize the consumption of social resource,and improve ecological environment in China Teaching Contents Contents IS project success What Is a Project? A project is a temporary endeavor undertaken to accomplish a unique purpose. Project management is the application of knowledge,skills,tools,and techniques to project activities in order to meet or exceed stakeholder needs and expectations from a project Attributes of a Project The project life cycle (PLC)
2 三、课程性质与教学目的 IT项目管理是电子商务本科专业和信息管理与信息系统本科专业的专业课之一 （必修/选修）。是随着 IT应用的发展而发展起来的一门管理类课程。本课程的教学 目的旨在使学生能系统掌握 IT项目管理的基本原理、流程、概念、术语，并为学生 毕业后从事与信息技术管理相关的工作提供管理理念和方法上的指导，同时，培养 学生积极、有效管理 IT 以提高组织管理水平和运作效率，从而节约社会资源消耗， 提高社会资源利用效率，促进生态环境保护和美丽家园建设的理念和意识。 This course is a compulsory/elective course of undergraduates majoring in E-business or majoring in Information Management and Information Systems. It is a new course in management field formed with the development of information technology. By studying this course, the students are required to be knowledgeable about the terms, rationale, processes of project management in the IT context, and so on. This course may supply a guide to the students whose jobs are relative with the information technology management after graduation, and help to foster positive attitude towards the application of IT and effective management of IT to improve organizational effectiveness and minimize the consumption of social resource, and to improve the ecological environment in China. 四、教学内容及要求 PART 1 The Nature of Information Technology Projects Goals and requirements 1.To be knowledgeable about what is project. 2. To be knowledgeable about what is project management. 3. To be knowledgeable about the dimensions of IS project success. 4. Understand the importance of effective managing IT to improve organizational performance, minimize the consumption of social resource, and improve ecological environment in China. Teaching Contents Contents IS project success What Is a Project? A project is a temporary endeavor undertaken to accomplish a unique purpose. Project management is the application of knowledge, skills, tools, and techniques to project activities in order to meet or exceed stakeholder needs and expectations from a project . Attributes of a Project The project life cycle (PLC)
Project Management Knowledge Areas Definition Project:Proiect management:IS Exercise What are the attributes of a project? Application Select a project,and discuss its attributes Teaching method and medium Lecture and Discussion PPTand Videc PART2 Conceptualizing and Initializing the IT Project Goals and requirements 1.To be knowledgeable about Project Life Cycle 2.To be knowledgeable about Business Case. Teaching Contents Contents PLC(Project Life Cycle)Phases Phase 1:Conceptualize and Initialize Phase 2:Develop the Project Charter and Detailed Project Plan The project charter is a key deliverable for the second phase of the IT project methodology It defines how the project will be organized and how the project altemative that was recommended and approved for funding will be implemented Phase 3:Execute and Control the Project The third phase of the IT project methodology focuses on execution and control-carrying out the project plan to deliver theIT product and managing the project's processes to achieve the project's goal. Phase 4:Close Project Phase 5:Evaluate Project Success What Is a Business Case? A business case provides the first deliverable in the ITproject life cycle. It provides an analysis of the organizational value,feasibility,costs,benefits,and risks of several proposed altematives or options. However,a business case is not a budget or the project plan.The purpose of a business case is to provide senior management with all the information needed to make an informed decision as to whether a specific project should be funded(Schmidt 1999)
3 Project Management Knowledge Areas Definition Project; Project management; IS Exercise What are the attributes of a project? Application Select a project, and discuss its attributes. Teaching method and medium Lecture and Discussion; PPT and Video PART 2 Conceptualizing and Initializing the IT Project Goals and requirements 1.To be knowledgeable about Project Life Cycle 2. To be knowledgeable about Business Case. Teaching Contents Contents PLC(Project Life Cycle) Phases Phase 1: Conceptualize and Initialize Phase 2: Develop the Project Charter and Detailed Project Plan The project charter is a key deliverable for the second phase of the IT project methodology. It defines how the project will be organized and how the project alternative that was recommended and approved for funding will be implemented. Phase 3: Execute and Control the Project The third phase of the IT project methodology focuses on execution and control—carrying out the project plan to deliver the IT product and managing the project’s processes to achieve the project's goal. Phase 4: Close Project Phase 5: Evaluate Project Success What Is a Business Case? A business case provides the first deliverable in the IT project life cycle. It provides an analysis of the organizational value, feasibility, costs, benefits, and risks of several proposed alternatives or options. However, a business case is not a budget or the project plan. The purpose of a business case is to provide senior management with all the information needed to make an informed decision as to whether a specific project should be funded (Schmidt 1999)
Developing the Business Case Definition Project Life Cycle;Business Case Exercise Please describe the PLC(Project Life Cycle)Phases Application Select a project,and discuss its PLC(Project Life Cycle)Phases. Teaching method and medium Lecture and Discussion:PPT and Vided PART3 Project Charter and Baseline Project Plan,The Human Side of Project Management Goals and requirements 1.To be knowledgeable about Project Charter 2.To be knowledgeable about Project Plan 3.To be knowledgeable about Project Team Teaching Contents Conten达 The project charter The project charter and baseline project plan provide a tactical plan for carrying out or executing the IT project More specifically,the project charter serves as an agreement or contract between the project sponsor and project team-documenting the project's MOV,defining its infrastructure,summarizing the project plan details,defining roles and responsibilities,showing project commitments,and explaining project contro mechanisms A project plan attempts to answer the following questionss What needs to be done? Who will do the work? When will they do the work? How long will it take? How much will it cost? The Human Side of Project Management According to the Project Management Body of Knowledge,the area of project human resource management entails:
4 Developing the Business Case Definition Project Life Cycle; Business Case Exercise Please describe the PLC(Project Life Cycle) Phases. Application Select a project, and discuss its PLC(Project Life Cycle) Phases. Teaching method and medium Lecture and Discussion; PPT and Video PART 3 Project Charter and Baseline Project Plan, The Human Side of Project Management Goals and requirements 1.To be knowledgeable about Project Charter 2. To be knowledgeable about Project Plan 3. To be knowledgeable about Project Team Teaching Contents Contents The project charter The project charter and baseline project plan provide a tactical plan for carrying out or executing the IT project. More specifically, the project charter serves as an agreement or contract between the project sponsor and project team—documenting the project's MOV, defining its infrastructure, summarizing the project plan details, defining roles and responsibilities, showing project commitments, and explaining project control mechanisms. A project plan attempts to answer the following questions: What needs to be done? Who will do the work? When will they do the work? How long will it take? How much will it cost? The Human Side of Project Management According to the Project Management Body of Knowledge, the area of project human resource management entails:
(1)organizational planning. (2)staff acquisition,and (3)team development. The Roles of the Project Manager Some attributes of a successful project manager include: The ability to communicate with people The ability to deal with people The ability to create and sustain relationships The ability to organize Although a project manager should strive to acquire the brightest and the best, project team members should be chosen based on the following skills: Technology skills Business/organization skills Interpersonal skills Definition Project charter,Project Team Exercise Please describe the Project Charter. Please describe the project human resource management Application Select a project,and discuss how to write the Project Charter Teaching method and medium Lecture and Discussion;PPT and Video PART4 Project Scope,Work Breakdown Structure,Project Schedule and Budget Goals and requirements 1.To be knowledgeable about Project Scope 2.To be knowledgeable about WBS 3.To be knowled geable about Schedule Teaching Contents Conten达 Project Scope Management Processes The term scope is used to define the work boundaries and deliverables of the project so what needs to get done,gets done-and only what needsto get done.gets done Scope initiation
5 (1) organizational planning, (2) staff acquisition, and (3) team development. The Roles of the Project Manager Some attributes of a successful project manager include: The ability to communicate with people The ability to deal with people The ability to create and sustain relationships The ability to organize Although a project manager should strive to acquire the brightest and the best, project team members should be chosen based on the following skills: Technology skills Business/organization skills Interpersonal skills Definition Project charter; Project Team Exercise Please describe the Project Charter. Please describe the project human resource management. Application Select a project, and discuss how to write the Project Charter. Teaching method and medium Lecture and Discussion; PPT and Video PART 4 Project Scope, Work Breakdown Structure, Project Schedule and Budget Goals and requirements 1.To be knowledgeable about Project Scope 2. To be knowledgeable about WBS 3. To be knowledgeable about Schedule Teaching Contents Contents Project Scope Management Processes The term scope is used to define the work boundaries and deliverables of the project so what needs to get done, gets done—and only what needs to get done, gets done. Scope initiation
Scope planning Project scope verification Scope change The work breakdown structure(WBS) The work breakdown structure(WBS)is a useful tool for developing the project plan and links the project's scope to the schedule and budget. Several estimation techniques-guesstimating.Delphi,top-down and bottom-up estimating. Schedule tools-examples-Gantt charts,activity on the node(AON) The project's budget is a function of the project's tasks or activities,the duration of those tasks and activities,their sequence.and the resources required. Definition Project Scope;WBS Exercise Please describe the Project Scope Management Process What is WBS? Application Select a project,and discuss its Project Scope. Teaching method and medium Lecture and Discussion;PPTand Video PART 5 Managing Project Risk,Communication,Quality Goals and requirements 1.To be knowledgeable about Project Risk 2.To be knowledgeable about communication management 3.To be knowledgeable about Quality management Teaching Contents Contents Managing Project Risk The PMBOK defines project risk as:An uncertain event or condition that,if it occurs,has a positive or negative effect on the project objectives Various Software Risks for IT Projects IT Project Risk Management Framework Various tools for monitoring and controlling project risk. Project Communication
6 Scope planning Project scope verification Scope change The work breakdown structure (WBS) The work breakdown structure (WBS) is a useful tool for developing the project plan and links the project’s scope to the schedule and budget. Several estimation techniques—guesstimating, Delphi, top-down and bottom-up estimating. Schedule tools- examples-Gantt charts, activity on the node (AON) The project's budget is a function of the project's tasks or activities, the duration of those tasks and activities, their sequence, and the resources required. Definition Project Scope; WBS Exercise Please describe the Project Scope Management Process. What is WBS? Application Select a project, and discuss its Project Scope. Teaching method and medium Lecture and Discussion; PPT and Video PART 5 Managing Project Risk, Communication, Quality Goals and requirements 1.To be knowledgeable about Project Risk 2. To be knowledgeable about communication management 3. To be knowledgeable about Quality management Teaching Contents Contents Managing Project Risk The PMBOK defines project risk as: An uncertain event or condition that, if it occurs, has a positive or negative effect on the project objectives. Various Software Risks for IT Projects IT Project Risk Management Framework Various tools for monitoring and controlling project risk. Project Communication
Communication is important for successful project management.The PMBOK area called project communications management includes: Communications Planning Information Distribution Performance Reporting Administrative Closure IT Project Quality Management What is quality? The dictionary definesquality as"an inherent or distinguishing characteristic,a property,"or as something "having a high degree of excellence."In business, quality has been defined in terms of"fitness for use"and"onformance to requirements. Quality Management Processes PMBOK defines the major quality management processes as: Quality Planning Ouality Assurance Quality Control International Organization for Standardization (ISO) Six Sigma Six Sigma focuses on defects per opportunities(DPO)as a basis for measuring the quality of a process rather than products it produces,because products may vary in complexity.A defect may be thought of as anything that results in customer dissatisfaction Quality Philosophies and Principles Focus on Customer Satisfaction Prevention not Inspection Improve the Process to Improve the Product Quality Is Everyone's Responsibility Fact-Based Management Definition Project risk;ISO Exercise Please describe the IT Project Risk Management Framework What is quality? 7
7 Communication is important for successful project management. The PMBOK area called project communications management includes: Communications Planning Information Distribution Performance Reporting Administrative Closure IT Project Quality Management What is quality? The dictionary defines quality as "an inherent or distinguishing characteristic; a property," or as something "having a high degree of excellence." In business, quality has been defined in terms of "fitness for use" and "conformance to requirements." Quality Management Processes PMBOK defines the major quality management processes as: Quality Planning Quality Assurance Quality Control International Organization for Standardization (ISO) Six Sigma Six Sigma focuses on defects per opportunities (DPO) as a basis for measuring the quality of a process rather than products it produces, because products may vary in complexity. A defect may be thought of as anything that results in customer dissatisfaction. Quality Philosophies and Principles Focus on Customer Satisfaction Prevention not Inspection Improve the Process to Improve the Product Quality Is Everyone's Responsibility Fact-Based Management Definition Project risk; ISO Exercise Please describe the IT Project Risk Management Framework. What is quality?
Application Select a project,and discuss its Project Risk Teaching method and medium Lecture and Discussion:PPTand Video PART6 Managing Organizational Change,Resistance,and Conflict;IT acceptance Goals and requirements 1.To be knowledgeable about change management. 2.To be knowledgeable about resistance and conflict. 3.To be knowledgeable about IT acceptance. Teaching Contents Conten店 Managing Organizational Change,Resistance,and Conflict Organizations are made up of people,and the implementation of the IT project's product can change the way people work,affect the way they share information,and alter their relationships. The Gartner Group defines change management as: The transforming of the organization so it is aligned with the execution of a chosen corporate business strategy.It is the management of the human element in a large. scale change project. Emotional Responses to Change Dealing with resistance and conflict Five approaches for dealing with conflict Avoidance Accommodation Forcing Compromise Collaboration Emotions in Studies of IT Use IT acceptance and usage Definitions TRA TPB TAM Differences Among the TRA,the TPB and the TAM
8 Application Select a project, and discuss its Project Risk. Teaching method and medium Lecture and Discussion; PPT and Video PART 6 Managing Organizational Change, Resistance, and Conflict; IT acceptance Goals and requirements 1.To be knowledgeable about change management. 2. To be knowledgeable about resistance and conflict. 3. To be knowledgeable about IT acceptance. Teaching Contents Contents Managing Organizational Change, Resistance, and Conflict Organizations are made up of people, and the implementation of the IT project's product can change the way people work, affect the way they share information, and alter their relationships. The Gartner Group defines change management as: The transforming of the organization so it is aligned with the execution of a chosen corporate business strategy. It is the management of the human element in a largescale change project. Emotional Responses to Change Dealing with resistance and conflict Five approaches for dealing with conflict. Avoidance Accommodation Forcing Compromise Collaboration Emotions in Studies of IT Use IT acceptance and usage Definitions TRA TPB TAM Differences Among the TRA, the TPB and the TAM
Comparison of the TAM with the TRA or the TPB Definition Change management:Emotions:Conflict Exercise Please describe emotional responses to change Please describe the I'T acceptance model Application Discuss the Differences among TRA,TPB and TAM Teaching method and medium Lecture and Discussion;PPTand Video PART 7 Project Implementation,Closure,and Evaluation Goals and requirements 1.To be knowledgeable about IT project implementation 2.To be knowledgeable about how to measure IT project success Teaching Contents Contents Project Implementation,Closure,and Evaluation In general,implementing the product of an IT project can follow one of three approaches.These approaches are (1)direct cutover (2)parallel.or (3)phased. Closing a project includes organizing and archiving project documents and deliverables,performing an audit and assessment of the project,documenting lessons leamed,evaluating the performance of the project manager and team, releasing project resources,and closing all project-related accounts Gray and Larson(2000)define five circumstances for ending a project:normal. premature,perpetual,failed,and changed priorities. The Final Project Report In general,the project manager and team should develop a final report and presentation for the project sponsor and other key stakeholders The requirements for administrative closure Will this project be successful?However,different stakeholders will have different views of success
9 Comparison of the TAM with the TRA or the TPB Definition Change management; Emotions; Conflict Exercise Please describe emotional responses to change. Please describe the IT acceptance model Application Discuss the Differences among TRA, TPB and TAM Teaching method and medium Lecture and Discussion; PPT and Video PART 7 Project Implementation, Closure, and Evaluation Goals and requirements 1.To be knowledgeable about IT project implementation 2. To be knowledgeable about how to measure IT project success. Teaching Contents Contents Project Implementation, Closure, and Evaluation In general, implementing the product of an IT project can follow one of three approaches. These approaches are (1) direct cutover, (2) parallel, or (3) phased. Closing a project includes organizing and archiving project documents and deliverables, performing an audit and assessment of the project, documenting lessons learned, evaluating the performance of the project manager and team, releasing project resources, and closing all project-related accounts. Gray and Larson (2000) define five circumstances for ending a project: normal, premature, perpetual, failed, and changed priorities. The Final Project Report In general, the project manager and team should develop a final report and presentation for the project sponsor and other key stakeholders. The requirements for administrative closure Will this project be successful? However, different stakeholders will have different views of success
Definition ITimplementation,I success Exercise Please describe the approaches to implement IT Please describe how to measure IS success. Application Discuss how to measure IS success. Teaching method and medium Lecture and Discussion;PPTand Video 五、各教学环节学时分配 教学环节 教学时数 讲 9 其他 小 课 题课 论课 验 教学 环节 计 课程内容 4 4 PARTI The nature of Information Technology Projects PART2 Conceptualizing and 2 2 Initializing the IT Project PART3 Project Charter and 2 4 Baseline Project Plan,The Human Side of Project Management PART4 Project Scope,Work 2 4 Breakdown Structure,Project Schedule and Budget PART5 Managing Project 4 Risk.Communication.Quality PART6 Managing 4 Organizational Change Resistance,and Conflict:IT 10
10 Definition IT implementation; IS success Exercise Please describe the approaches to implement IT. Please describe how to measure IS success. Application Discuss how to measure IS success. Teaching method and medium Lecture and Discussion; PPT and Video 五、各教学环节学时分配 教学环节 教学时数 课程内容 讲 课 习 题 课 讨 论 课 实 验 其他 教学 环节 小 计 PART 1 The Nature of Information Technology Projects 4 4 PART 2 Conceptualizing and Initializing the IT Project 2 2 4 PART 3 Project Charter and Baseline Project Plan, The Human Side of Project Management 2 2 4 PART 4 Project Scope, Work Breakdown Structure, Project Schedule and Budget 2 2 4 PART 5 Managing Project Risk, Communication, Quality 4 4 PART 6 Managing Organizational Change, Resistance, and Conflict; IT 4 4