End-User Service Delivery(continued) New or Enhanced Functionality Business Benefits Support for Role-Based Access (continued) Buyer Role(Procurement and Logistics Executio Shortens lead times and increases supply chain efficiency Provides overview of the current workload and delivery quality a Provides decision support Executes cor ding functions such as source determination purchase requisition conversion, and creation of requests for a Supports purchaser's responsiveness on supplier's online order acknowledgements in a workflow-driven way a Offers access to reporting functions Invoicing Clerk Role(Procurement and Logistics Execution) a Streamlines invoice verification by delivering a high degree a Enables monitoring of electronically incoming invoices and process automation associated exceptions( front end of the invoice management Offers various workflow and communication functions to resolve exceptions that can occur during invoice preprocessing a Provides access to appropriate reporting functions such as ent overview Supplier Access Role(Procurement and Logistics Execution) Improves supplier collaboration and speeds up procurement a Provides self-service functions to suppliers without their own ocesses eve n if suppliers de not have an ERP system stem, thereby streamlining procurement processes and a Gives suppliers instant access to documents, such as requests for quotation, purchase orders, shipping notifications, and confirmations and invoices; supports associated activities and reporting requirements Plant or Production Manager Role and Production a Supports the execution of production plans on time and within Supervisor Role(Product Development and Manufacturing) budget by providing the means to detect and resolve production a Provides overview of the current status of key performance problems quickly and proactively indicators a Delivers exception alerts a Offers real-time event management a Enables easy access to integrated decision support Maintenance Technician Role(Product Development and a Reduces time spent for information exchange and improves Manufacturing quality of maintenance work Provides overview for orders and notification technical-object details a Enables technical structure view with the option to access a Offers recording of orders, notifications, and confirmations, including after-event order recording for emergency work a Provides easy access to analyses and reporting14 End-User Service Delivery (continued) New or Enhanced Functionality Business Benefits Support for Role-Based Access (continued) Buyer Role (Procurement and Logistics Execution) • Provides overview of the current workload • Provides decision support • Executes corresponding functions such as source determination, purchase requisition conversion, and creation of requests for quotation • Supports purchaser’s responsiveness on supplier’s online order acknowledgements in a workflow-driven way • Offers access to reporting functions Invoicing Clerk Role (Procurement and Logistics Execution) • Enables monitoring of electronically incoming invoices and associated exceptions (front end of the invoice management application) • Offers various workflow and communication functions to resolve exceptions that can occur during invoice preprocessing • Provides access to appropriate reporting functions such as excessive invoice documents or invoice document overview Supplier Access Role (Procurement and Logistics Execution) • Provides self-service functions to suppliers without their own system, thereby streamlining procurement processes and information exchange • Gives suppliers instant access to documents, such as requests for quotation, purchase orders, shipping notifications, and confirmations and invoices; supports associated activities and reporting requirements Plant or Production Manager Role and Production Supervisor Role (Product Development and Manufacturing) • Provides overview of the current status of key performance indicators • Delivers exception alerts • Offers real-time event management • Enables easy access to integrated decision support Maintenance Technician Role (Product Development and Manufacturing) • Provides overview for orders and notifications, including technical-object details • Enables technical structure view with the option to access further relevant information and services • Offers recording of orders, notifications, and confirmations, including after-event order recording for emergency work • Provides easy access to analyses and reporting • Shortens lead times and increases supply chain efficiency and delivery quality • Streamlines invoice verification by delivering a high degree of process automation • Improves supplier collaboration and speeds up procurement processes even if suppliers do not have an ERP system • Supports the execution of production plans on time and within budget by providing the means to detect and resolve production problems quickly and proactively • Reduces time spent for information exchange and improves quality of maintenance work