Learning Objectives You should learn to: -Describe the role of the transformation process in operations management Explain why operations management is important to all types of organizations Define value chain management Discuss the goal of value chain management Explain the organizational and managerial requirements for value chain management ©Prentice Hall,2002 19-2Learning Objectives You should learn to: – Describe the role of the transformation process in operations management – Explain why operations management is important to all types of organizations – Define value chain management – Discuss the goal of value chain management – Explain the organizational and managerial requirements for value chain management © Prentice Hall, 2002 19-2