Learning Objectives (cont. You should learn to: Describe the benefits of and obstacles to value chain management Discuss technology's role in operations management Describe how quality affects operations management Explain ISO 9000 and Six Sigma ©Prentice Hall,2002 19-3 Learning Objectives (cont.) You should learn to: – Describe the benefits of and obstacles to value chain management – Discuss technology’s role in operations management – Describe how quality affects operations management – Explain ISO 9000 and Six Sigma © Prentice Hall, 2002 19-3