What Is Operations Management? Operations Management the design,operation,and control of the transformation process that converts such resources as labor and raw materials into goods and services that are sold to customers every organization has an operations system that creates value by transforming inputs into outputs every unit in an organization also has an operations system ©Prentice Hall,2002 19-4What Is Operations Management? Operations Management – the design, operation, and control of the transformation process that converts such resources as labor and raw materials into goods and services that are sold to customers – every organization has an operations system that creates value by transforming inputs into outputs • every unit in an organization also has an operations system © Prentice Hall, 2002 19-4