About the instructor ° Zou Deqiang Research interest: consumption value, consumer judgment and decision making, customer satisfaction, brand management, and quantitative techniques Address: Room 410, Lidasan Building Phone:55665412 Email:deqiang.zou@gmail.com zoudq@sem.tsinghua.edu.cn >Office hour: by appointment Rules ° Actively participate Interrupt with questions at any time Turn off cellular phones and computers Read the textbook seriously Be critical and curious Respect start and stop times, and2 3 © Copy rights reserved, Zou Deqiang About the Instructor • Zou Deqiang ¾Research interest: consumption value, consumer judgment and decision making, customer satisfaction, brand management, and quantitative techniques ¾Address: Room 410, Lidasan Building ¾Phone: 55665412 ¾Email: deqiang.zou@gmail.com; zoudq@sem.tsinghua.edu.cn ¾Office hour: by appointment 4 © Copy rights reserved, Zou Deqiang • Actively participate • Interrupt with questions at any time • Turn off cellular phones and computers • Read the textbook seriously • Be critical and curious • Respect start and stop times, and ... Rules