Contents Chapter 7 The knowledge context,organizations and managing people 259 Learning objectives 259 Understanding the nature of knowledge,its strategic role and impact on organizations and people 260 The knowledge-based economy 267 Knowledge-based enterprises 271 Knowledge creation,transfer and utilization 2 mages of knowled 8品 Learning summary 300 Review questions 301 References 303 Chapter 8 The technological context,organizations and managing people 307 Learning obiectives 307 Understanding the nature of technological change ship with 308 a combination of 'hardware and software 310 Developing a framework for exploring the relationship between technology and human resource management 316 d managing people Review questions References 361 Chapter 9 Managing organizational change 365 Learning objectives 365 oitoiorgntaiondldnre ction 365 Changing organizational cultures Lessons for successful organizational change 394 Learning summary 8 Appendix I:Answers to review questions 0s Index 415Chapter 7 The knowledge context, organizations and managing people 259 Learning objectives 259 Understanding the nature of knowledge, its strategic role and impact on organizations and people 260 The knowledge-based economy 267 Knowledge-based enterprises 271 Knowledge creation, transfer and utilization 275 Images of knowledge and organization 282 The nature of intellectual capital 296 Learning summary 300 Review questions 301 References 303 Chapter 8 The technological context, organizations and managing people 307 Learning objectives 307 Understanding the nature of technological change and its relationship with managing people 308 Defining technologies and new technologies: a combination of ‘hardware and software’ 310 Developing a framework for exploring the relationship between technology and human resource management 316 New technologies and managing people 338 Learning summary 358 Review questions 359 References 361 Chapter 9 Managing organizational change 365 Learning objectives 365 Introduction 365 Models of organizational change 369 Changing organizational cultures 384 Lessons for successful organizational change 394 Learning summary 398 Review questions 399 References 401 Appendix 1: Answers to review questions 405 Index 415 Contents vii