Process Of Interpersonal Communication (cont. Barriers to Effective Interpersonal Communication Feing-the deliberate manipulation of information to make it appear more favorable to the receiver upward communication is condensed by senders to avoid information overload by top-level receivers extent of filtering affected by: -the number of vertical levels in the organization -culture of the organization Sellective Perception -what people see and hear influenced by their attitudes,background,and experience ©Prentice Hall,.2002 11-12 Process Of Interpersonal Communication (cont.) Barriers to Effective Interpersonal Communication – Filtering - the deliberate manipulation of information to make it appear more favorable to the receiver • upward communication is condensed by senders to avoid information overload by top-level receivers • extent of filtering affected by: – the number of vertical levels in the organization – culture of the organization – Selective Perception - what people see and hear influenced by their attitudes, background, and experience © Prentice Hall, 2002 11-12