IT rojsek management Conflict handling modes. in Preference Order Confrontation or problem-solving directly face a conflict ■ Compromise use a give-and-take approach Smoothing de-emphasize areas of differences and emphasize areas of agreement ■ Forcing the win-lose approach Withdrawal retreat or withdraw from an actual or potential disagreement Project Time ManagementProject Time Management 16 Conflict Handling Modes, in Preference Order ◼ Confrontation or problem-solving: ◼ directly face a conflict ◼ Compromise: ◼ use a give-and-take approach ◼ Smoothing: ◼ de-emphasize areas of differences and emphasize areas of agreement ◼ Forcing: ◼ the win-lose approach ◼ Withdrawal: ◼ retreat or withdraw from an actual or potential disagreement IT Project Management