链男4经降贸多大是 人力资源管理 Page 6 LOI 1-31.What statement is true regarding HR roles and skills? a.analytical skills are needed to evaluate the effectiveness of HR practices. b.focus should be on current operations. c.benefits and payroll administration is an increasing responsibility d.none of the above are true. Ans:a Difficulty:M Page 7 L01 1-32.The balanced scorecard a.is similar to most measures of company performance. b.presents a view of company performance from the perspective of company stakeholders. C. is a standardized instrument of company performance. d.should not be applied to HR practices. Ans:b Difficulty:E Page 12 L03 1-33.The balanced scorecard presents a view of company performance from the perspective of a. customers.b.employees.c.both employees and customers.d.employees,customers and shareholders. Ans:d Difficulty:E Page 12 LO3 1-34.Successful Total Quality Management organizations include all but one of the following HRM practices 第8页共27页人力资源管理 Page 6 LO1 1-31. What statement is true regarding HR roles and skills? a. analytical skills are needed to evaluate the effectiveness of HR practices. b. focus should be on current operations. c. benefits and payroll administration is an increasing responsibility. d. none of the above are true. Ans: a Difficulty: M Page 7 LO1 1-32. The balanced scorecard a. is similar to most measures of company performance. b. presents a view of company performance from the perspective of company stakeholders. c. is a standardized instrument of company performance. d. should not be applied to HR practices. Ans: b Difficulty: E Page 12 LO3 1-33. The balanced scorecard presents a view of company performance from the perspective of a. customers. b. employees. c. both employees and customers. d. employees, customers and shareholders. Ans: d Difficulty: E Page 12 LO3 1-34. Successful Total Quality Management organizations include all but one of the following HRM practices 第 8 页 共 27 页