Unit 17 Problems, problems 17.1 Dealing with problems (1)0) Listening and speaking Listen to someone talking about office problems. Offer to help by phoning the correct department. Use the words in the box to help you like this:
Fill in the correct past simple form of the verb in(brackets) Five years ago production at Greville Motors(1) (rise)to 53,000 cars a year. Then the dollar(2) (fall). Prices in America(3) (go)up and sales (4)
1. 1 Around the wor Vocabulary Each of these sentences has a nationality word missing Choose a word from the box. (The first one is done for you as an example
6.1 Documentation Vocabulary Fill in the blanks with an appropriate word. 1. After receiving their Enquiry we sent them a 2. We have just received an for the goods we wanted. 3. Another word for\buy\is
3.1 Telephone techniques Listening You'll hear part of a talk in which a training officer is giving advice to some trainees on telephone techniques. Listen to the recording and fill the gaps in this summary: 1. Identify yourself by giving your name and your in the company
11.1 Choose the best summary Listening You'll hear some extracts from a staff meeting at Rainbow Products plc. Choose the best summary of each extract below. The first is done for you as an example. MINUTES
9.1 Going abroad Vocabulary Add the missing words to the puzzle. 1. You may need a _if you're staying in the USA for longer than a month. 2 _class is cheaper than business or club
8.1 Delays and problems vocabulary Fill the gaps in these sentences with suitable words form the list below. boycotts cash against documents chamber of commerce circumstances claim compensate documents against
