Unit 12 Claim and Settlement Points for attention: When making a claim, plan your letter as follows: Begin by regretting the need to complain Mention the date of the order, the date of delivery and the goods complained about
Unit 10 Shipping Points for attention: Letters regarding shipment are usually written for the following purposes: To urge an early shipment; To amend shipping terms; ·To give shipping advice; To despatch shipping documents
Chapter 7 Programming Languages Key points: useful terms and definitions of programming languages Difficult points: describing the differences between compilers and interpreters
Chapter Operating System Key points: Function and structure of Operating System Difficult points: Resource allocation and related functions User interface functions
Chapter 3 Number Systems and Boolean Algebra Key points: useful terms and definitions of Number system and Boolean Algbra Difficult points: Conversion of the Number Systems and Boolean Algbra
Chapter 1 The History and Future of Computers Key points: useful terms and definitions of computers Difficult points: describing the features of computers of each generation
Chapter 11 Database Management Key points: useful terms and definitions of Database Management Difficult points: Classification of the logical structuring techniques of DBMS