I Greetings Il. Review: the key words and phrases of Unit Two II Start the new lesson 1 Introduction: In this story, a son describes how shamed he felt as a youth when he walked down the street with his crippled father. The son did not like how people stared at them. His father never let on that he saw any of this. He was very active and enjoyed life

15.834 Complaints Please read the package and think about Which replies are good and why? Which replies are bad and why? Is a reply always better than none? What do the companies get out of this?

When a manager with a good reputation meets an industry with a bad reputation. It is normally the industry that leaves with its reputation intact.” Attributed to Warren Buffett

Thus, to find Nash equilibria in IN=N, A(Si)), uin, we use the conditions: for ach player i (1)he is indifferent among all strategies in St,and (2)any strategy in St is at least as good as any strategy in S Example 3.7.(Meeting in an Airport ). Mr Wang and Ms Yang are to meet in an irport. However, they do not know whether they are to meet at door a or door B. The payoffs are specified in the following

Information and the Manager e Data raw facts such as the number of customers Information: data arranged in a meaningful fashion Good information possesses these attributes o Information Quality: measures information accuracy and reliabilit

1. Information Processing Definition of Information processing All operations exerted to the information itself for its better utilization Information processing is necessary because most of the information in its original form may not be good for use. Thus information processing is the basis of later operations Two categories of information processing: 1)Shallow Level of Information Processing 2)Deeper level of Information Processing

Good Location can overcome Mediocre Strategy Mⅸ Poor location difficult to overcome Requires EXtensive Decision Making Least Flexible Element of Strategy Mix

Weighting Matrix Selection a good rule of thumb when selecting the weighting matrices Rxx (or Ru and R uu is to normalize

Text Analysis Summary Main idea and devices Blankfilling for developing Exercises ④4 Paragraph Writing All the exercises for section a Tips for Para. Writing

Learning objectives Explain the importance of good human resource management on projects Define the major processes involved in human resource management Summarize crucial theories of human resource management