Objectives When the learners finish learning this unit, they should be able to providing information on companies and products collecting information on companies and products Content

Objectives When the learners finish learning this unit, they should be able to ask for and give directions talk about departments give and take telephone messages Content

Objectives Focus 1.1 Introducing yourself 1.2 Saying where you are from 1.3 Introducing other people Sum-up Assignment

8.1 Delays and problems vocabulary Fill the gaps in these sentences with suitable words form the list below. boycotts cash against documents chamber of commerce circumstances claim compensate documents against

7.1 Financial Terms vocabulary Add the missing words to the following sentences. 1. Banks ......your account when you use a Euro-check abroad mnon

11.1 Choose the best summary Listening You'll hear some extracts from a staff meeting at Rainbow Products plc. Choose the best summary of each extract below. The first is done for you as an example. MINUTES

Choose the missing words from the box. The first one is done for you as an example. memorandum courier pencil reference clear registered enclose zip code post code p.p. acknowledge printer stationery word-processed

6.1 Documentation Vocabulary Fill in the blanks with an appropriate word. 1. After receiving their Enquiry we sent them a 2. We have just received an for the goods we wanted. 3. Another word for\buy\is

Vocabulary Fill the gaps with suitable words from the list. premises involved modem retailing corporation sector successful terminals bookkeeping monitor limited enterprise merge

Read these sentences and the following job description. ech sen Which position does each sentence 1-7 describe? For each sentence, mark one letter A, B, C or D on your answer sheet