abandon rate 挂断率（衡量客户服务质量的指标之一，计算方式为：拨入客户服务中心的电话总数中客 户因等候时间过长而挂断的电话数目占总数的百分比） 例：By choosing the right on-hold music, the company has reduced abandon rate by 50%. absenteeism 旷工，缺勤
A. Based on the information in the story, we can safely come to a lesson that everybody needs a happy life, and this happiness can play an important role in keeping our life active and meaningful. As a matter of fact, it should become our goal of life to be happy. Without happiness, many people will feel that life is empty and worthless. B. If we read this story carefully, it is not hard for us to arrive at a lesson that everybody needs a happy life, and this happiness can play an important role in keeping our life active and meaningful. …
Pre-reading Activities Background Information 1. Manhattan is a suburb of New York. 2. Brooklyn is a suburb of New York. 3. Ebbets Field is the stadium built by and named after Charlie Ebbets, the owner of the Brooklyn Dodgers baseball team. The first game played in this former home of the Brooklyn Dodgers took place in 1938. The Dodgers no longer play for Brooklyn. For more information, visit
The Futurist http://www.wfs.org/futurist.htm, a bimonthly magazine of predictions, trends and ideas published since 1967, takes no position on what the future will or should be but acts simply as a clearing house for ideas
Guess the meaning of the italicised term in each sentence according to the context and your own experiences. The government has budgeted for two bridges in the city
