Objectives When the learners finish learning this unit, they should be able to deal with problems and clients when placing orders (and trying to rectify them) complain and apologize know how to use present progressive tense to describe future arrangements

13.1 Who should we short-list? Listening¬e- -taking A. Before you listen to the recording, look at this advertisement and decide what kind of person the advertiser is looking for. Highlight the important points in the ad. Assistant Marketing Manager We are a well-known international

Prepositional phrases Fill in gaps in these sentences with a suitable noun and prepositional phrase. The first one is done for you as an example. of inferior quality of minor importance of short duration out of date out of order our of stock out of work to a certain extent

There are many ways of attracting customers to your product and keeping your brand name in the public eye. Fill the gaps with suitable words from the list below Packaging Personal selling Point of sale advertising Public relations licity Sales literature Showrooms Sponsorship Telephone sales Trade fairs and exhibitions Word of mouth

18.1 Making predictions ( Language in use Read this article. Where do the sentences in the box belong? a soon, every business will have a website where it can advertise its products b business will certainly reduce their costs by using the Internet c The number of users is growing steadily at 10% a month

Handshake is the most common and most meaningful physical contact. There are some basic types: • Firmly grip, pump your hand, and eye contact; • Handshakes, while guide you to somewhere; • Twists of hand, so it is on the top; • Vice-like grip; • Limp handshake

Unit 14 Entertaining 14.1 Taking a guest to dinner (1) Language in use Read this text. Where do the sentences in the box belong? If you arrive at a restaurant before your host, wait at the bar B If you're not sure you can go, call and explain your situation

Unit 6 Day-to-day work 6.1 Talking about your work (1)Listening Listen to Ana Campos talking about her working hours. Are these statements true (T)or false(F)? 1 She starts works at 7.30. 2 She finishes work at 4.00 3 She has lunch at 12.00. 4 She has one hour for lunch. 5 She works a 40-hour week

1. Offer and quotation: (1)A quotation is often taken by many Chinese business person to stand for a unit price with delivery conditions. e.g. USD324/PC CIF New York; An offer is considered to include more conditions such as shipment, payment, insurance and packing. (2)From the legal point of view a quotation is not an

1. Arranging insurance cover for the buyer 执事先生 第645号500件印花棉布的合约是以成本加运费的价格而定,但贵公司的 信用证却规定为成本加保险和运费。这一不符显然必须修改。 为避免进一步延误,本公司建议代为安排有关投保手续。保险费为140美 元,将在贵公司2%的佣金内扣除