Complaint Management is an Investment Cost of customer acquisition vs. retention Loyalty Word of mouth (positive or negative) Information for design changes Compensation may exceed price

Consumers benefit from search/broker services Consumer trust can be leveraged across many product categories How will brick and mortar agents fare vs electronic agents?

Topics Covered Bond Characteristics reading the financial pages Bond Prices and Yields Bond prices and interest rates YTM VS. current yield Rate of Return Interest Rate Risk The Yield Curve Nominal and Real Rates of Interest

Consumption vs Investment Assets Investment assets are assets held by significant numbers of people purely for investment purposes (Examples: gold, silver) Consumption assets are assets held primarily for consumption(Examples: copper, oil)

一、面值和非面值股 二、额定发行普通股vs.已发行普通股 三、资本盈余 四、留存收益 五、市值,账面价值,重置价值。 六、股东权利 七、红利 八、股票种类

Handout 12: Plants with right half-plane zeros Eric Feron March 15, 2004 The worst of all (but they exist)! Example: The Star Market vs. Home Depot dilemma Star Market cart: Casters mounted under cart front. used to steer cart rear deviation y from reference lane

NON-LIQUIDATING DISTRIBUTIONS (1 of 2) Nn- liquidating distributions in general Computing current&p Current vs. accumulated&p Non- liquidating property distributions Constructive dividends

CORP ACQUISITIONS REORGANIZATIONS (1 of 2) Taxable acquisition transactions Taxable vs.tax -free- acquisitions Tax consequences of reorganizations Acquisitive reorganizations Devisive reorganizations

一、关于课程的名称:“人力资源开发与管理”Vs“人力资源管理” 二、关于教材

2.2 three approaches to measure GDP 2.3 Ni pi DPl 2.4 MPS VS SNA 2.5 saving and wealth, stock and flow