To Examine the Importance of Identifying Understanding, and Appealing to Customers To Enumerate& Describe Segmentation Factors and their Application To Examine Consumer Attitudes and the Decision Making Process To EXamine Target Market Planning To Note Environmental Factors that Affect Consumers
objective Show Value of Strategic Planning EXplain Steps in Strategic Planning Examine Controllable and Uncontrollable elements of retail Strategy Present Strategic Planning as a series of Integrated Steps
Objectives Define Retailing Various Perspectives Impact Special Characteristics Concept of Strategic Planning Relate Marketing Concept to Retailing Total Retail Experience Customer Service Relationship Retailing