顾客有五种类型的需求 一、说出来的需求 二、真正的需求 三、没说出来的需求 四、满足后令人高兴的需求 五、秘密需求

1-为什么要有服务顾客的意识 竞争带来的

3.1参数P （1)点击“数据”子任务栏中的“数据类型选择”,出现如图3-1-1界面点击其上的“参数p”命令

4.1本结构图中的图例 4.2手动方式结构图

74.1Introduction 74.2 Satellite Applications 74.3 Satellite Functions 74.4 Satellite Orbits and Pointing Angles 74.5 Communications Link 74.6 System Noise Temperature and G/T 74.7 Digital Links 74.8Interference 74.9 Some Particular Orbits 74.10 Access and Modulation Daniel F. DiFonzo

72.1 B-ISDN Manfred N.Huber B-ISDN Services and Applications- Asynchronous Transfer Mode.Transmission of B-ISDN Signals.ATM Adaptation Siemens Layer. B-ISDN Signaling J.N.Daigle 72.2 Computer Communication Networks Commun University of Mississippi General Networking Concepts Computer Con ication Network Architecture. Local-Area- Networks and Internetssome Joseph Bannister Additional Recent Developments University of Southern 72.3 Local-Area Networks

Linear Transversal Equalizers Nonlinear Equalizers. Linear 70.3 Receivers. Nonlinear Receivers 70.3 Spread Spectrum Communications Brief History Why Spread Spectrum? Basic Concepts and M. K. Simon Terminology. Spread Spectrum Techniques. Applications of Jet Propulsion Laboratory Spread Spectrum 70.1 Error Control Coding Richard C. Dorf and Zhen Wan Error correcting codes may be classified into two broad categories: block codes and tree codes. A block code

68.1Introduction 68.2 Early Analysis Programs Load Flow (Power Flow). Fault Analysis. Transient Stability. Fast Transients. Reliability. Economic Dispatch and Unit Commitment 68.3 The Second Generation of Programs Graphics Protection Other Uses for Load Flow Analysis

66.1 Generators Tianjing University AC Generators. DC Generators Donald Galler 66.2 Motors Motor Applications Motor Analysis Massachusetts Institute 66.3 Small Electric Motors of Technology Single Phase Induction Motors. Universal Motors.Permanent Elias G.Strangas Magnet AC Motors.Stepping Motors Michigan State University

64.1 Transformer Construction The Transformer Core. Core and Shell Types. Transformer windings. Taps 64.2 Power Transformer Modeling The Three-Winding Ideal Transformer Equivalent Circuit. A Practical Three-Winding Transformer Equivalent Circuit. The