Unit 17 Problems, problems 17.1 Dealing with problems (1)0) Listening and speaking Listen to someone talking about office problems. Offer to help by phoning the correct department. Use the words in the box to help you like this:

16.1 Saying what you've done (1)Grammar Complete this table of irregular verbs. Infinitive Past tense Past participle

Question 1-7 Read these sentences and the following book's description. ech contonce Which position does each sentence 1-7describe? For each sentence, mark one letter A, B, C, D or E on your answer sheet

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Read these sentences and the following job description. ech sen Which position does each sentence 1-7 describe? For each sentence, mark one letter A, B, C or D on your answer sheet

1. Strategy & Tactics 2. Integrative vs Distributive: Case illustrations 3. Q&A exercise: Salary Negotiation 4. Pair Work 5. Case Studies 6. Assignment: Discussion Questions

appropriate; exact; idiomatic; interesting

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