Preface During the last 40 years, consumer choice has been trans velopment in the production, distribution and retailing of food improvements in the design and equipment of the domestic kitchen have facilitated a major change in our lifestyle. Perhaps the most striking development is the marketing of a wide and
Organisations looking to develop their business operations through the current volatile economic climates need to establish clear objectives as to how the various elements of the business need to perform to ensure continuing growth and viability. In order to achieve these objectives it is further imperative to have mechanisms in place to monitor performance and also to provide a process by which change can be implemented in those areas of activity which need strengthening. Total Quality