6.1客户关系管理产生的原因 6.3客户关系管理过程 6.4企业(CRM)实施步骤

Objectives When the learners finish learning this unit they should be able to be aware of cultural differences in the area of hospitality and invitations make invitations accept or decline invitations

现今的网络电子商务都要与数据库产生联系的关系,这里所指的 数据库是 Web Server上的数据库,其实数据库就是一个文件,但 是,它是一个结构化储存数据的格式文件。其实我们常常在使用 数据库而不清楚的自知,例如,我们有时候操作过的.mdb文件, 这就是一个 Access格式的数据库文件

Objectives When the learners finish learning this unit, they should be able to deal with problems and clients when placing orders (and trying to rectify them) complain and apologize know how to use present progressive tense to describe future arrangements

4.1条码技术 4.2条码技术的应用 4.3物流标识技术的应用 4.4电子数据交换(EDI)技术的应用 4.5射频技术的应用 4.6地理信息系统(GIS)技术的应用 4.7全球卫星定位系统(GPS)技术的应用

Objectives When the learners finish learning this unit, they should be able to: acquire skills required in writing tasks

Objectives When the learners finish learning this unit, they should be able to explain leisure and entertainment possibilities to a visitor. know how to make offers know how to thank people

Objectives This unit deals with basic telephoning skills and also receiving and noting down messages. Students are given a chance to discuss and develop their telephone techniques and practice making different kinds of business calls. The functions of requesting, offering help and asking permission are also introduced and practiced in this unit

Objectives When the learners finish learning this unit, they should be able to Show someone physically around the office or premises Describe how the business is organized or structured Describe to outsiders or friends what their company actually does

Warming up There are many occasions when people have to deal with money and talk about money. We know that a company always has its own Accounts department to deal with monetary problems. They pay their suppliers and receive money from buyers by invoice, letter of credit or other forms. Sometimes they need to chase money, and sometimes they owe money to other companies