⚫ What is network management? ⚫ Network management vocabulary ⚫ Evolution of network management ⚫ Network implementation design ⚫ ISO network management categories ⚫ Management tools

Introduction People, Product, Process, and Project What is a Project? What is Project Management? How Project Management Relates to Other Disciplines History of Project Management The Project Management Profession IT Project Management

Project Integration Management 2 Outline What is Risk? What is Project Risk Management? Project Risk Management Processes: Risk management planning Risk identification Qualitative risk analysis Quantitative risk analysis Risk response planning Risk monitoring and control IT Project Management

Outline Importance of Project Cost Management Basic Principles of Cost Management Project Cost Management Process Resource Planning Cost Estimating Cost Budgeting Cost Control IT Project Management

Definition of a project and its attributes Key constraints within which a project must be managed How a project is “born” Life of a project Steps involved in the project management process Implications of global project management Benefits of project management

Course overview This course is designed for postgraduate students whose academic specialty is tourism management. With 34 periods, it is a 2-credit course for postgraduate degree The course involves students both in the theory and in the research on the currently main issues of tourism management mlay The course covers five parts(or five subjects) prevalent in the field of tourism tourism marketing, sustainable developm tourism. tor planning and development, hospitality management, travel agency management

I. Personal selling I. Personal selling II. Role of Sales force II. Role of Sales force III. Sales force management III. Sales force management IV. Selling process IV. Selling process V. Customer Relationship V. Customer Relationship Management Management

I The appraisal process I The appraisal process 1.1 Introduction to the appraisal process 1.1 Introduction to the appraisal process 1.2 Appraisal methods 1.2 Appraisal methods 1.3 Appraising performance: problems and 1.3 Appraising performance: problems and solutions solutions II The appraisal interview II The appraisal interview 2.1 Types of interviews 2.1 Types of interviews 2.2 How to conduct the 2.2 How to conduct the appraisal interview appraisal interview III The role of appraisals in III The role of appraisals in managing performance managing performance 3.1 Do appraisals really help 3.1 Do appraisals really help to improve performance? to improve performance? 3.2 The performance management 3.2 The performance management approach approach 3.3 Performance management 3.3 Performance management abroad 3.4 TQM 3.4 TQM-based appraisals based appraisals IV. Summary IV. Summary

◼ What is Risk? ◼ What is Project Risk Management? ◼ Project Risk Management Processes: ◼ Risk management planning ◼ Risk identification ◼ Qualitative risk analysis ◼ Quantitative risk analysis ◼ Risk response planning ◼ Risk monitoring and control

◼ Importance of Project Cost Management ◼ Basic Principles of Cost Management ◼ Project Cost Management Process ◼ Resource Planning ◼ Cost Estimating ◼ Cost Budgeting ◼ Cost Control