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Contents Warming Up Text Words Phrases Language Points Exercises Extension Activities Active Reading 1
1 2 3 4 5 6 Active Reading1
Warming Up Etiquette of Restaurant Complaining Listen to the passages and I answer the i following questions. 1.How to handle a competent but aloof waiter? It is unnecessary to contact the manager if you've had a mostly pleasant dining experience.Maybe the waiter is on an off day. 2.How to handle a friendly but incompetent waiter? Show your patience,and be helpful to remind the waiter of what you have ordered.If your help doesn't work,let him know and give him a chance to fix it. Script Script 2 More
Etiquette of Restaurant Complaining Listen to the passages and answer the following questions. 1. How to handle a competent but aloof waiter? 2. How to handle a friendly but incompetent waiter? Warming Up It is unnecessary to contact the manager if you've had a mostly pleasant dining experience. Maybe the waiter is on an off day. Show your patience, and be helpful to remind the waiter of what you have ordered. If your help doesn’t work, let him know and give him a chance to fix it. Script 1 Script 2
Warming Up How to Handle a Competent But Aloof Server? Other times you may run across a waiter who though competent-is in the midst of a Terrible,Horrible,No Good,Very Bad Day and your pleasure is low on his check list.These people can generally pull off an acceptable service experience,despite being indifferent to how they come across.I believe it is unnecessary to contact the manager if you've had a mostly pleasant dining experience-everyone has an off day.Just imagine if your worst day at work was made worse by the fact that someone had "told on you"to the boss.And granted,there really isn't any excuse for doing one's job poorly,but let's face it,sometimes it just happens. End
How to Handle a Competent But Aloof Server? Other times you may run across a waiter who – though competent – is in the midst of a Terrible, Horrible, No Good, Very Bad Day and your pleasure is low on his check list. These people can generally pull off an acceptable service experience, despite being indifferent to how they come across. I believe it is unnecessary to contact the manager if you've had a mostly pleasant dining experience – everyone has an off day. Just imagine if your worst day at work was made worse by the fact that someone had “told on you” to the boss. And granted, there really isn't any excuse for doing one’s job poorly, but let’s face it, sometimes it just happens. Warming Up
Warming Up 回 How to Handle a Friendly But Incompetent Waiter? There is the possibility that you will have a waiter who is as pleasant as can be but-try as he might-the poor soul really has no business being in a waiter.This fella deserves as much patience as you can master because he clearly does care about you and your service,but he simply isn't good at the job.There may be several causes for this:foremost,the person may be new and has not yet grown into the position.Having worked in the business,I know that it takes a little time to catch the rhythm in a restaurant-some very good servers start off rocky. More
How to Handle a Friendly But Incompetent Waiter? There is the possibility that you will have a waiter who is as pleasant as can be but – try as he might – the poor soul really has no business being in a waiter. This fella deserves as much patience as you can master because he clearly does care about you and your service, but he simply isn’t good at the job. There may be several causes for this: foremost, the person may be new and has not yet grown into the position. Having worked in the business, I know that it takes a little time to catch the rhythm in a restaurant – some very good servers start off rocky. Warming Up
Warming Up a回 Or maybe,as mentioned above,this person is having an off day,but simply isn't letting it get him down.But lastly,this person may just be bad at the job.If this is the case-I assure you-the manager knows and this person is probably on his way out.My advice is to just be as helpful as you can when you think the server may have missed something.For example say something like,"Did I order French fries,because I think I may have said rice."Even though you know you ordered fries,you're just not certain he knows. More
Or maybe, as mentioned above, this person is having an off day, but simply isn’t letting it get him down. But lastly, this person may just be bad at the job. If this is the case – I assure you – the manager knows and this person is probably on his way out. My advice is to just be as helpful as you can when you think the server may have missed something. For example say something like, “Did I order French fries, because I think I may have said rice.” Even though you know you ordered fries, you’re just not certain he knows. Warming Up
Warming Up O回 If despite your rbest effort,your experience is still middling to poor(maybe the food wasn't good either)let the waiter know and give him an opportunity to fix it since that is only fair.Clearly the waiter is willing to try to make your experience pleasant,so give him some directions on how to get there. End
If despite your best effort, your experience is still middling to poor (maybe the food wasn’t good either) let the waiter know and give him an opportunity to fix it since that is only fair. Clearly the waiter is willing to try to make your experience pleasant, so give him some directions on how to get there. Warming Up
Text Dinner at oanne
Text Dinner at Joanne ’s
Text Dinner at Joanne's It was snowing heavily,and although every true new Yorker looks forward to a white Christmas,the shoppers on Fifth Avenue were in a hurry,not just to track down the last-minute presents,but to escape the bitter cold and get home with their families for Christmas Eve. →Translation
Dinner at Joanne’s 1 It was snowing heavily, and although every true New Yorker looks forward to a white Christmas, the shoppers on Fifth Avenue were in a hurry, not just to track down the last-minute presents, but to escape the bitter cold and get home with their families for Christmas Eve. Text
Text 2 Josh Lester turned into 46th Street.He was not yet enjoying the Christmas spirit,because he was still at work, albeit a working dinner at Joanne's.Josh was black,in his early thirties,and an agreeable-looking person,dressed smartly but not expensively.He was from a hard-working family in upstate Virginia,and was probably happiest back home in his parents'house.But his demeanor concealed a Harvard law degree and an internship in DC with a congressman,a junior partnership in a New York law firm, along with a razor-sharp intellect and an ability to think on his feet.Josh was very smart Translation
2 Josh Lester turned into 46th Street. He was not yet enjoying the Christmas spirit, because he was still at work, albeit a working dinner at Joanne's. Josh was black, in his early thirties, and an agreeable-looking person, dressed smartly but not expensively. He was from a hard-working family in upstate Virginia, and was probably happiest back home in his parents' house. But his demeanor concealed a Harvard law degree and an internship in DC with a congressman, a junior partnership in a New York law firm, along with a razor-sharp intellect and an ability to think on his feet. Josh was very smart. Text