(1)Objectives and requirements 1.Get familiar with the main content of this unit. 2.Being able to answer all the questions listed on the text. 3.Being creative and active in some case studies either with a dialogue or entirely on your own. 4.Try to understand all the listening work and answer the questions followed. 5.Make some progress on your language presentation and listening comprehension. (2）Teaching content 1.Discuss ideas about of quality. 2.Reading:0ld-fashioned quality-Financial Times.Listening:an interview with the Senior Vice President of a prestigious hotel chain. 3.Language work:Words for talking about quality control and customer service. Gerunds and infinitives 4.Complaining on the telephone. 5.Case study:Brookfield Airport:Work out an action plan following complaints from passengers. 6.Writing:report (3 )If quality is concerned,how is it to improve quality in ideological and political study? Unit 11 Ethics (1)Objectives and requirements 1.Get familiar with the main content of this unit. 2.Being able to answer all the questions listed on the text. 3.Being creative and active in some case studies either with a dialogue or entirely on your own. 4.Try to understand all the listening work and answer the questions followed. 5.Make some progress on your language presentation and listening comprehension. (2）Teaching content 1.Discuss questions of ethics at work.Rank a list of unethical activities. 2.Reading:Business ethics-Financial-Times Language work:Words to do with honesty and dishonesty.Narrative tenses.8 ( 1 ) Objectives and requirements 1.Get familiar with the main content of this unit. 2. Being able to answer all the questions listed on the text. 3. Being creative and active in some case studies either with a dialogue or entirely on your own. 4. Try to understand all the listening work and answer the questions followed. 5.Make some progress on your language presentation and listening comprehension. ( 2 ) Teaching content 1. Discuss ideas about of quality. 2. Reading: Old-fashioned quality-Financial Times. Listening: an interview with the Senior Vice President of a prestigious hotel chain. 3. Language work: Words for talking about quality control and customer service. Gerunds and infinitives. 4. Complaining on the telephone. 5. Case study: Brookfield Airport: Work out an action plan following complaints from passengers. 6. Writing: report. ( 3 )If quality is concerned, how is it to improve quality in ideological and political study? Unit 11 Ethics ( 1 ) Objectives and requirements 1.Get familiar with the main content of this unit. 2. Being able to answer all the questions listed on the text. 3. Being creative and active in some case studies either with a dialogue or entirely on your own. 4. Try to understand all the listening work and answer the questions followed. 5.Make some progress on your language presentation and listening comprehension. ( 2 ) Teaching content 1. Discuss questions of ethics at work. Rank a list of unethical activities. 2. Reading: Business ethics-Financial-Times. 3. Language work: Words to do with honesty and dishonesty. Narrative tenses