Objectives When the learners finish learning this unit, they should be able to: ask for and give information make and answer enquiries make and accept offers place, acknowledge and fill orders
Objectives When finishing learning this unit, you should be able to: Deal with some kinds of problems encountered in business. Complain and apologize by letter, fax or e--mail
Objectives This unit deals with communication skills in business world, including skills of greeting, asking questions, and skills about how to build up good relationship
I Teaching aims: 1. to learn the new words and expressions; 2. to improve reading skills 3. to analyze the structure of the text II.Teaching focus: 1.key words:
