I want to talk for a few minutes with the people of the United States about banking -- to talk with the comparatively few who understand the mechanics of banking, but more particularly with the overwhelming majority of you who use banks for the making of deposits and the drawing of checks
Differences in Earningsin the U.S. Today The typical physician earns about $200,000a year. The typical police officer earns about$50,000 a year. The typical farm worker earns about$20,000 a year
abandon rate 挂断率(衡量客户服务质量的指标之一,计算方式为:拨入客户服务中心的电话总数中客 户因等候时间过长而挂断的电话数目占总数的百分比) 例:By choosing the right on-hold music, the company has reduced abandon rate by 50%. absenteeism 旷工,缺勤