▪ 倾听概述 ▪ 倾听中的障碍 ▪ 倾听中的反馈 ▪ 如何提高倾听的效果

⚫ Field Work ⚫ Reading A ⚫ Reading B ⚫ Simulated Writing ⚫ Listening ⚫ Speaking ⚫ Presentation

School of International and Public Affairs, Columbia University New York, U.S.A. for students of business management and strategy, firm differences are at the heart of their inquiry. This paper explores the reasons behind this stark difference in viewpoint

ECRM的含义 E--Enterprise C--Customer R--Relationship M--Management ECRM：企业的客户关系管理

Strategic Management Journal is currently published by John wiley sons Your use of the JSTOR archive indicates your acceptance of JSTOR's Terms and Conditions of Use, available at http://www.jstor.org/about/terms.htmlJstOr'sTermsandConditionsofUseprovidesinpartthatunlessyou have obtained prior permission, you may not download an entire issue of a journal or multiple copies of articles, and you may use content in the JSTOR archive only for your personal, non-commercial use

a sign of progress in the management of China is faced with the problem of To solve the problem, the Re-em- laid-off workers. By the end of June 1998, according to official reports, there government, most important of all, needs were 7. 1 million layoffs nationwide

上海海事大学交通运输学院：《国际航运管理》课程教学大纲 International Shipping Management

⚫ Field Work ⚫ Reading A ⚫ Reading B ⚫ Simulated Writing ⚫ Listening ⚫ Speaking ⚫ Presentation

谈判的要素和种类 谈判策略 谈判技巧

群体沟通的优缺点 组织和参加会议 会议沟通模式 明确会议目的 确定与会者构成 明确与会者角色职责 会议的组织准备工作 会议议程 会议记录