Factors facilitating heads attack transparent performance and fashion cycles The same factors make defense arder

Please read the package and think about Which replies are good and why? Which replies are bad and why? Is a reply always better than none? What do the companies get out of this?

Complaint management is an Investment Cost of customer acquisition vs retention Loyal Word of mouth(p positive or negative) Information for design changes Compensation may exceed price

The fox case Room for one more a number of changes make it easier to enter Chapter transmission technology More syndication More independent stations Demographics makes the young niche larger The networks have a hard time defending

In a service company, important parts of the productare being designed by the front liners every time they serve a customer They are uniquely positioned to read customer needs. You need to provide them with information(about costs)and Incentives

The wheel of retailing Gain entry with low prices Gain trust and loyalty Add offerings and raise prices Differentiate from new no-frills entrants

Reputations can create value in B-to-B markets and support diversification Brands create more value if the products are frequently purchased and in high involvement categories

Reputations can create value in B-to-B markets and support diversification Brands create more value if the products are frequently purchased and in high involvement categories

Carleton(arl)S. Fiorina是惠普公司 的主席,总截和首席执行宫。两次被福布 斯》杂志评为美国经济界的最有权力的女性 也被看作是美国成功女性的代表人物

1、研究方法( methodology) 哲学层面上的研究方法只有两种:归纳与演绎 (1)归纳法(epagoge) 通常采用“穷尽情景”的思路来证明一个命题/假设