最初的状况 一条猎狗把兔子赶出了窝,一直追赶他,追了很久 仍没有捉到。牧羊犬看到此种情景,讥笑猎狗说“你 们两个之间小的反而跑得快得多。”猎狗回答说:你 不知道,我们两个的跑是完全不同的!我仅仅为了 一顿饭而跑,他却是为了性命而跑呀!(以前的人 力资源管理:缺乏竞争、没有动力、好坏一个样)

I Orienting employees II The training process 2.1 Why the training business is booming 2.2 The 5-step training & development process 2.3 Training and learning III Motivate the learner 3.1 Analyzing training needs 3.2 Task analysis: assessing new employees’ training needs 3.3 Performance analysis: assessing current employees’ training needs IV Traditional training methods V Electronic training VI Managerial development & training VII Evaluating the training effort

I Determining Pay Rates II Establishing Pay Rates III Pricing Managerial and Professional Jobs IV Compensation Trends V Comparable Worth Learning Objectives： List the basic factors in determining pay rates Explain in detail how to establish pay rates Describe how to price managerial and professional jobs Discuss current trends in compensation Establish a pay plan

I. Money and Motivation II. Incentives for employees III. Organization wide Variable Pay Plans IV.Developing More Effective Incentive Plans Learning Objectives： Discuss the main incentives for operations employees Describe the main incentives for managers and executives Discuss the pros and cons of incentives for salespeople

I The appraisal process I The appraisal process 1.1 Introduction to the appraisal process 1.1 Introduction to the appraisal process 1.2 Appraisal methods 1.2 Appraisal methods 1.3 Appraising performance: problems and 1.3 Appraising performance: problems and solutions solutions II The appraisal interview II The appraisal interview 2.1 Types of interviews 2.1 Types of interviews 2.2 How to conduct the 2.2 How to conduct the appraisal interview appraisal interview III The role of appraisals in III The role of appraisals in managing performance managing performance 3.1 Do appraisals really help 3.1 Do appraisals really help to improve performance? to improve performance? 3.2 The performance management 3.2 The performance management approach approach 3.3 Performance management 3.3 Performance management abroad 3.4 TQM 3.4 TQM-based appraisals based appraisals IV. Summary IV. Summary

I. Opening Vignette: Teams & Levi’s: A Poor Fit? II .Work-Flow Analysis and Organizational Structure III. Job Analysis IV. Management Skills Builder: On the spot interview V. Job Design

究” 运筹学是应用分析、试验、量化的方法, 对经济管理系统中的人力、物力、财力等资源 进行统筹安排,为决策者提供有依据的最优方 案,以实现最有效的管理

1.具有影响力的高层经理人员沉醉于过去,不思进取,没有破釜沉舟的勇气。所以变化以及力主变化的人员都成为威胁或障碍。 2.管理层的威信降低甚至遭到挑战。 3.管理层不愿开发培训下属人力资源,因为害怕地位受威胁。 4.员工不能或很少从自己的业绩中获得反馈。 5.繁杂的官僚机构和管理系统阻碍了有效业务活动的开展

了解项目组织设计原则和程序，了解项目人员招聘和选择的方式与方法，了解项目团队的发展阶段和有效团队建设过程，掌握并能运用项目人力资源的激励理论，了解项目经理的作用和素质要求。认识项目沟通的重要性，了解项目沟通过程，掌握项目信息发送的方式与方法，学会写项目报告，了解项目冲突的概念与内容，掌握项目冲突管理方法

新木桶原理与中国企业人力资源管理改善的误区 一、当前中国企业人力资源管理改善过程中的一个误区 最近,人力资源经理困惑地对我们说,“我根据从各种途径学习到的先进绩效考 核方法督促各部门经理对下属岗位制订了非常详细的KPI指标体系,同时还制订非常完善 的360°绩效考核制度,然而执行了一年多的时间,效果却很差。一开始的时候,我对自 己制订的绩效考核方案非常有信心,因为它理念先进、体系完善、责任明确,而且指标清 楚,所以我认为实施效果不佳一定不是方案本身有问题,可是慢慢地我就开始怀疑,如果 我的方案没有问题,那么为什么绩效考核在国外企业或者国内的其他企业行得通,并且效 果良好,而在我们企业就不灵呢?