一、考试题型及分数分布 A、B卷 1、单项选择题(每题1分,25题,共25分) 2、多项选择题(每题2分,10题,共20分) 3、简答题(每题5分,4题,共20分) 4、论述题(共2题,其中第一题15分,第二题20分,共35分)

西方国家工会所要达到的目标以及集体谈判的基本模式和原则是本章需要了 解的一个方面;此外,需要进一步掌握解决劳动争议的基本原则和途径

一、外部资源理论 1、外部资源有哪些形式? 资本、技术、管理、市场、生产要素、人力资本、中间产品 2、为什么要利用外部资源? 资源有限论;比较优势论;外部市场论 1、发展援助——P294 (1)发展援助的产生 (2)发展援助的特征

一、外部资源理论 外部资源有哪些形式? 资本、技术、管理、市场、生产要素、人力资本、中间产品为什么要利用外部资源? 资源有限论;比较优势论;外部市场论 1、发展援助——P294 (1)发展援助的产生 (2)发展援助的特征

6.1招聘概述 6.1.1招聘的概念 招聘是现代组织管理过程中一项重要的工作,是 人力资源管理活动的基础,它直接关系到组织各 级人员的质量和各项工作的顺利开展。 6.1.2招聘与选拔的联系和区别 6.1.4评价招聘工作的标准 (1)有效性。 (2)可靠性。 (3)客观性。 (4)广博性

最初的状况 一条猎狗把兔子赶出了窝,一直追赶他,追了很久 仍没有捉到。牧羊犬看到此种情景,讥笑猎狗说“你 们两个之间小的反而跑得快得多。”猎狗回答说:你 不知道,我们两个的跑是完全不同的!我仅仅为了 一顿饭而跑,他却是为了性命而跑呀!(以前的人 力资源管理:缺乏竞争、没有动力、好坏一个样)

I Orienting employees II The training process 2.1 Why the training business is booming 2.2 The 5-step training & development process 2.3 Training and learning III Motivate the learner 3.1 Analyzing training needs 3.2 Task analysis: assessing new employees’ training needs 3.3 Performance analysis: assessing current employees’ training needs IV Traditional training methods V Electronic training VI Managerial development & training VII Evaluating the training effort

I Determining Pay Rates II Establishing Pay Rates III Pricing Managerial and Professional Jobs IV Compensation Trends V Comparable Worth Learning Objectives： List the basic factors in determining pay rates Explain in detail how to establish pay rates Describe how to price managerial and professional jobs Discuss current trends in compensation Establish a pay plan

I. Money and Motivation II. Incentives for employees III. Organization wide Variable Pay Plans IV.Developing More Effective Incentive Plans Learning Objectives： Discuss the main incentives for operations employees Describe the main incentives for managers and executives Discuss the pros and cons of incentives for salespeople

I The appraisal process I The appraisal process 1.1 Introduction to the appraisal process 1.1 Introduction to the appraisal process 1.2 Appraisal methods 1.2 Appraisal methods 1.3 Appraising performance: problems and 1.3 Appraising performance: problems and solutions solutions II The appraisal interview II The appraisal interview 2.1 Types of interviews 2.1 Types of interviews 2.2 How to conduct the 2.2 How to conduct the appraisal interview appraisal interview III The role of appraisals in III The role of appraisals in managing performance managing performance 3.1 Do appraisals really help 3.1 Do appraisals really help to improve performance? to improve performance? 3.2 The performance management 3.2 The performance management approach approach 3.3 Performance management 3.3 Performance management abroad 3.4 TQM 3.4 TQM-based appraisals based appraisals IV. Summary IV. Summary