Warming up 9.1 Did you have a good journey? 9.2 Hotels and accommodation 9.3 Organizing a conference Sum-up

Objectives When the learners finish learning this unit, they should be able to: ask for and give information make and answer enquiries make and accept offers place, acknowledge and fill orders

Objectives When finishing learning this unit, you should be able to: Deal with some kinds of problems encountered in business. Complain and apologize by letter, fax or e--mail

Objectives When the learners finish learning this unit, they should be able to Show someone physically around the office or premises Describe how the business is organized or structured Describe to outsiders or friends what their company actually does

Objectives When the learners finish learning this unit, they should be able to: acquire skills required in writing tasks

What do you say? 1. Students talk about their daily routine (1) and elicit what they remember. They should then look at the sentences in their books and find the appropriate phrase(h) in the second column

Objectives When the learners finish learning this unit they should be able to describe and compare goods make suggestions and compare choices

Objectives When the learners finish learning this unit, they should be able to talk about daily routines talk about likes and dislikes 6.3 Likes and dislikes

A. What do you say? 1. Introduce the activity. Q: How do you introduce yourself? 2. Alone or in pairs, learners match the remaining functions to the actual words. Content

Objectives Focus Warming up 2.1 Saying what you do 2.2 Telephoning 2. Finding out information about people