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(于1993年3月1日起施行) 1限制进境物品 (1)无线电收发信机、通信保密机 (2)烟、酒 (3)濒危的和珍贵的动物、植物(均含标本)及其种子和繁殖的材料
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1. Special in Guilin Guilin Three Treasures: Fermented Bean Curd; Chilli Sauce; Sanhua Liquor Guilin rice noodle Yao Minorities'Oil Tea Yangshuo beer fish Fish from the clear water of Li River, Lingchuan dog meat Lipu steamed port with taro Stewed duck with gingko nuts Guilin field snails
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Front Office Operation() 前厅部(一) 重要提示:前台、预订、行李、总机房等机构的设置起到客 人对酒店的\第一印象\和\最后印象\的关键作用 解决问题:
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Entry Tourists must fill out a baggage declaration form(in two copies )and hand it in to customs, retaining the carbon to show upon exit
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Hotel Marketing 1. Internal selling &external selling 2. Hotel Marketing strategies
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IIts lmportance The f&B can account for 2/5 or more of a hotel's profit The f&b is such an indisputable part of a lotel that in China a hotel is called grand restaurant
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Rooms of Innovation创新客房 1.“heavenly bedroom天堂之床客房--Starwood 2. Sleep TightHilton睡得香客房- 3. Health-Fit- room健身客房---Hilton 4. Stress-Less- RoomHilton精神放松客房--- 5.hi- -tech hospitalityAccor高科技好客一一雅高 6. sleigh-bed- roomStarwood雪橇床房间-喜达屋 7. Evergreen RoomUS常青客房- Franchise System
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Overbooking in Peak Seasons What is Overbooking Overbooking refers to the practice that hotels allow some more reservation to be made than the actual number of rooms Which can be available This is done so as to make up the possible loss caused by no-shows cancellations and ear departures
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Confrontation of frontofficeoperation Problems: front desk is especially important However. front desk work is often tedious and stressful; the pay is traditionally low; and there is rarely any chance for advancement Result 1. difficult to find well-qualified people 2. low turnover, frequent guest complaints, errorsin the credit, and recurring problems of all kind
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国际金钥匙 Les clefs d'or emb|em链接 What's Les clefs d'or [Concierge]-n janitor, the keeper of keys. Les clefs d'or pronounce as lay clay door], which is a noun came from old french means an international professional association that at is composed by golden key members who devote to service field
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