3.1 Telephone techniques Listening You'll hear part of a talk in which a training officer is giving advice to some trainees on telephone techniques. Listen to the recording and fill the gaps in this summary: 1. Identify yourself by giving your name and your in the company
13.1 Who should we short-list? Listening¬e- -taking A. Before you listen to the recording, look at this advertisement and decide what kind of person the advertiser is looking for. Highlight the important points in the ad. Assistant Marketing Manager We are a well-known international
A. What do you say? This is controlled review of the main functional language points from the previous four units. 1. Introduce the activity; ask learners how to make a prediction to elicit what they remember. 2. Alone or in pairs, learners match the remaining functions to the actual words. 3. Check their answers and then elicit alternatives for each function
Objectives When the learners finish learning this unit, they should be able to deal with problems and clients when placing orders (and trying to rectify them) complain and apologize know how to use present progressive tense to describe future arrangements
Objectives This unit deals with basic telephoning skills and also receiving and noting down messages. Students are given a chance to discuss and develop their telephone techniques and practice making different kinds of business calls. The functions of requesting, offering help and asking permission are also introduced and practiced in this unit
To present and practice English as it is used both in the explanation of modern machines and the processes they carry out. It also covers describing the operations needed to get machines to work and to show others how to undertake certain business operations Back
Warming up There are many occasions when people have to deal with money and talk about money. We know that a company always has its own Accounts department to deal with monetary problems. They pay their suppliers and receive money from buyers by invoice, letter of credit or other forms. Sometimes they need to chase money, and sometimes they owe money to other companies
objectives This unit deals with how to take notes in business contexts, how to summarize conversations and how to plan and write reports. It's a unit which can be used either as an introduction for students with little experience in report- and summary writing
