Chapter I Entry 第一条外国人入境,应当向中国的外交代表机关、领事机关或者外交部授权的其他驻外机关 申请办理签证。 Article I For entry to China, aliens shall apply for visas to Chinese diplomatic missions, consular posts or other foreign-based agencies authorized by the Foreign Affairs of the People's Republic of China

(于1993年3月1日起施行) 1限制进境物品 (1)无线电收发信机、通信保密机 (2)烟、酒 (3)濒危的和珍贵的动物、植物(均含标本)及其种子和繁殖的材料

1. Special in Guilin Guilin Three Treasures: Fermented Bean Curd; Chilli Sauce; Sanhua Liquor Guilin rice noodle Yao Minorities'Oil Tea Yangshuo beer fish Fish from the clear water of Li River, Lingchuan dog meat Lipu steamed port with taro Stewed duck with gingko nuts Guilin field snails

Front Office Operation() 前厅部(一) 重要提示:前台、预订、行李、总机房等机构的设置起到客 人对酒店的\第一印象\和\最后印象\的关键作用 解决问题:

Entry Tourists must fill out a baggage declaration form(in two copies )and hand it in to customs, retaining the carbon to show upon exit

Hotel Marketing 1. Internal selling &external selling 2. Hotel Marketing strategies

IIts lmportance The f&B can account for 2/5 or more of a hotel's profit The f&b is such an indisputable part of a lotel that in China a hotel is called grand restaurant

Rooms of Innovation创新客房 1.“heavenly bedroom天堂之床客房--Starwood 2. Sleep TightHilton睡得香客房- 3. Health-Fit- room健身客房---Hilton 4. Stress-Less- RoomHilton精神放松客房--- 5.hi- -tech hospitalityAccor高科技好客一一雅高 6. sleigh-bed- roomStarwood雪橇床房间-喜达屋 7. Evergreen RoomUS常青客房- Franchise System

Overbooking in Peak Seasons What is Overbooking Overbooking refers to the practice that hotels allow some more reservation to be made than the actual number of rooms Which can be available This is done so as to make up the possible loss caused by no-shows cancellations and ear departures

Confrontation of frontofficeoperation Problems: front desk is especially important However. front desk work is often tedious and stressful; the pay is traditionally low; and there is rarely any chance for advancement Result 1. difficult to find well-qualified people 2. low turnover, frequent guest complaints, errorsin the credit, and recurring problems of all kind