市场营销 基本概念：在变化的市场环境中为满足消费需求、实 现企业目标的商务活动过程。包括（市场调研、选择目标市 场、产品开发、定价、促销、储存与运输、销售、提供服务、渠道 选择等一系列与市场有关的企业业务经营活动）

一、电子交易的概念和流程 二、网上单证的设计及处理 三、电子合同的概念 、种类、区别、操作 四、电子支付的概念、方式、工具及存在问题 五、网上银行的概念、服务功能 六、支付网关的概念和作用

进入知识经济时代企业所处的环境是一个信息化的社 会(电子商务、网上银行、电子报关、网上纳税、远程教 育等等)一个企业不实现信息化就无法实现对外交流，就失去了自己的生存空间.迎接经济全球化,迎接加入WTO的挑战

Electronic Commerce Prentice Hall © 2006 2 Learning Objectives 1. Describe the differences between legal and ethical issues in EC. 2. Understand the difficulties of protecting privacy in EC. 3. Discuss issues of intellectual property rights in EC

Electronic Commerce Prentice Hall © 2006 2 Learning Objectives 1. Discuss the major steps in developing an EC application. 2. Describe the major EC applications and list their major functionalities

Electronic Commerce Prentice Hall © 2006 2 Learning Objectives 1. Describe the need for justifying EC investments, how it is done, and how metrics are used to determine justification. 2. Understand the difficulties in measuring and justifying EC investments. 3. Recognize the difficulties in establishing intangible metrics and describe how to overcome them

Electronic Commerce Prentice Hall © 2006 2 Learning Objectives 1. Document the trends in computer and network security attacks. 2. Describe the common security practices of businesses of all sizes

Electronic Commerce Prentice Hall © 2006 2 Learning Objectives 1. Define the e-supply chain and describe its characteristics and components. 2. List supply chain problems and their causes. 3. List solutions to supply chain problems provided by EC

Electronic Commerce Prentice Hall © 2006 2 Learning Objectives 1. Describe electronic retailing (e-tailing) and its characteristics. 2. Define and describe the primary e-tailing business models. 3. Describe how online travel and tourism services operate and their impact on the industry

一、 单选题（40 道） 1. 电子商务有许多分类，其中 B to C 是指( )。 A、企业与企业 B、企业与消费者 C、消费者与消费者 D、企业与政府