框架 1、教学目标 2、实验安排 3、实验绩效评价 4、总结

浙江大学：《领导科学》课程PPT教学课件（讲稿）第四讲 领导力（主讲：陈劲）

第一章 导论 第二章 领导与管理 第三章 领导过程 第一节 构建愿景 第二节 赢得支持、联合群众 第三节 促动和激励人们 第四章 领导者的基本素质 第五章 自我塑造：领导的第一课 第一节 了解自身 第二节 了解世界 第三节 自我塑造 第六章 勇敢：领导者的本质 第七章 有效的领导 第一节 赏识下属及其多样性 第二节 提高下属的能力 第三节 服务于目标 第四节 保持希望

旋毛虫形态 一、成虫形态 1 线形 2 一体小,体长1.5-4mm 3 虫体前端咽管约占虫体的13-1/2 4 雌虫的阴门位于体前13处

Consumers benefit from search broker services Consumer trust can be leveraged across many product categories How will brick and mortar agents fare vs electronic agents?

Consumers benefit from search/broker services Consumer trust can be leveraged across many product categories How will brick and mortar agents fare vs electronic agents?

The Wheel of retailing GG ain entry with low prices rain trust and loyalty Add offerings and raise prices Differentiate from new no -frills entrants

The fox case- Room for one more A number of changes make it easier to enter cheaper transmission technology more syndication more independent stations demographics makes the \young\niche larger The networks have a hard time defending

In a service company, important parts of the product are being designed by the front-liners every time they serve a customer They are uniquely positioned to read customer needs. You need to provide them with information(about costs)and incentives

Complaint Management is an Investment Cost of customer acquisition vs. retention Loyalty Word of mouth (positive or negative) Information for design changes Compensation may exceed price