9.1 Going abroad Vocabulary Add the missing words to the puzzle. 1. You may need a _if you're staying in the USA for longer than a month. 2 _class is cheaper than business or club

Complete the following sentences with appropriate words. 1 A well planned and organized operation will help to and make easier the

8.1 Delays and problems vocabulary Fill the gaps in these sentences with suitable words form the list below. boycotts cash against documents chamber of commerce circumstances claim compensate documents against

Objectives When the learners finish learning this unit, they should be able to ask for and give directions talk about departments give and take telephone messages Content

Objectives When the learners finish learning this unit, they should be able to providing information on companies and products collecting information on companies and products Content

Objectives When the learners finish learning this unit, they should be able to make plans and arrangements make appointments Content

Objectives When the learners finish learning this unit, they should be able to make and respond to request express obligation give advice Content

Objectives When the learners finish learning this unit, they should be able to express attitudes and feelings describe career and experience

Objectives When the learners finish learning this unit, they should be able to find out the information about hotel. greet visitor describe business events

Objectives When the learners finish learning this unit they should be able to book accommodation describe products and order taking