广东财经大学：文化旅游与地理学院《酒店人力资源管理》课程教学大纲

广东财经大学：湾区影视产业学院《酒店客户关系管理》课程教学大纲

广东财经大学：文化旅游与地理学院《酒店前台与客房管理》实验课程教学大纲

广东财经大学：文化旅游与地理学院《酒店规划与筹建管理》课程教学大纲

广东财经大学：文化旅游与地理学院《酒店前台与客房管理》实验课程教学大纲

Housekeeping General Introduction of Guestrooms General Introduction of the Housekeeping Department Standard Services in the Housekeeping Department

The guest cycle Guest transaction during a hotel stay determine the flow of business which can be divided into four stages pre-arrival---reservation 2.arrival registration 3. occupancy---occupancy services 4.departure-----check-out and histor

Personnel Personnel management has been neglected in the past; but now more and more hotels have realized its importance, owing to the following 2 factors: 1. the trend to chain operation has swallowed up many of the independent hotels, and a chain operation can well afford personnel specialists

Hotel Marketing 1. Internal selling &external selling 2. Hotel Marketing strategies

1. Wine List 1. Aperitifs餐前酒 Eg: Martini Rossi马丁尼罗士 French Vermouth, Noilly Prat法国味美思 2. Cocktails鸡尾酒 Pink Lady; Bronx: Old Fashioned; Vodka Martini; Million Dollar; Champagne Cocktail