Teaching aims Have a general introduction about the course---a. what can students learn from le course b students' course evaluation 2. Have a general introduction about hotel and lodging industry

Entry Tourists must fill out a baggage declaration form(in two copies )and hand it in to customs, retaining the carbon to show upon exit

1. Jiangguo Hotel Jiangguo Hotel---the first China-Hongkong cooperative hotel; Hongkong fund entered in 1979. Penisula Groups took charge of Jiangguo in1982

Personnel Personnel management has been neglected in the past; but now more and more hotels have realized its importance, owing to the following 2 factors: 1. the trend to chain operation has swallowed up many of the independent hotels, and a chain operation can well afford personnel specialists

Hotel Marketing 1. Internal selling &external selling 2. Hotel Marketing strategies

以计价方式分类 (1)欧式计价饭店: European Plan (2)欧陆式计价饭店Continental Plan: (3)美式计价饭店。 American Plan (4)修正美式计价饭店Modified American Plan (5)百慕达计价饭店Bermuda Plan

Subject: Preface Time of teaching: 2 periods ims of teaching: Make students understand what \maritime hotel\is, the development status of the international cruise industry and the employment situation of maritime Focal points: a. The development status of the international cruise industry; b The employment situation of maritime hotel student

Subject: 9. Premises Time of teaching: 3 periods Aims of teaching: (1) Make students to understand some knowledge about premises design (2)Make students to understand how to clean premises and equipments Focal points: (1) Principles of hygienic design and demands of food equipments 2)The methods of cleaning premises and equipment

天津开放大学：《酒店会议管理与服务》课程教学资源（试卷习题）一体化试题及答案

山西开放大学：《酒店人力资源管理》期末测试（试题）