IIts lmportance The f&B can account for 2/5 or more of a hotel's profit The f&b is such an indisputable part of a lotel that in China a hotel is called grand restaurant

Teaching aims Have a general introduction about the course---a. what can students learn from le course b students' course evaluation 2. Have a general introduction about hotel and lodging industry

第一章入境 Chapter IEntry 第二章入出境证件检査 Chapter ll Inspection of Entry and Exit Certificates

Entry Tourists must fill out a baggage declaration form(in two copies )and hand it in to customs, retaining the carbon to show upon exit

1. Jiangguo Hotel Jiangguo Hotel---the first China-Hongkong cooperative hotel; Hongkong fund entered in 1979. Penisula Groups took charge of Jiangguo in1982

以计价方式分类 (1)欧式计价饭店: European Plan (2)欧陆式计价饭店Continental Plan: (3)美式计价饭店。 American Plan (4)修正美式计价饭店Modified American Plan (5)百慕达计价饭店Bermuda Plan

任务四 客人投诉的处理 任务三 客房服务质量管理 任务二 客房接待服务项目及内容 任务一 客房服务的组织模式

Subject: Preface Time of teaching: 2 periods ims of teaching: Make students understand what \maritime hotel\is, the development status of the international cruise industry and the employment situation of maritime Focal points: a. The development status of the international cruise industry; b The employment situation of maritime hotel student

Subject: 9. Premises Time of teaching: 3 periods Aims of teaching: (1) Make students to understand some knowledge about premises design (2)Make students to understand how to clean premises and equipments Focal points: (1) Principles of hygienic design and demands of food equipments 2)The methods of cleaning premises and equipment

山西开放大学：《酒店人力资源管理》期末测试（试题）