→OM概念 →组织的三个基本职能 →服务运营与制造运营的比较 →为什么学习运营管理？ →OM发展历程 →运营管理与决策 →OM发展趋势

中国合格评定国家认可委员会：管理体系认证机构认证业务范围能力管理实施指南（CNAS-GC01，2018年11月01日实施）Guidance on management system certification body’s competence management with respect to its certification business scopes

4.1Modes of Logistics transportationation – 1. Definition of transportationation – 2. Five Basic Transportation Modes and Their Characteristics – 3. Intermodal Transportation – 4. The tendency of Logisitcs Transportation 4.2 Transportation Management – 1. Transport Cost&Pricing Consideration – 2. Issues of transport rationalization 4.3 Distribution Concept and Types

《市场营销 Marketing Management》（双语）MARKETING MANAGEMENT EXERCISES（Third Edition）

Project Communication Management Process Communication Planning (沟通计划编制) Information Distribution (信息发送) Performance Reporting (绩效报告) Administrative Closure (管理收尾) Suggestions for improving project communications

Importance of Project Schedules Project Time Management Process Activity Definition Activity sequencing Activity duration estimating Schedule development Schedule control

earning objectives Understand the importance of good project scope management List the reasons why most firms invest in IT projects Describe the strategic planning process and how it relates to IT project selection

Obiectives Understand the systems view of project management Explain the four general phases in the project life cycle Explain the differences among functional, matrix, and project organizational structures

Module13: Secondary-Storage-二级存储 1、 Disk Structure磁盘结构 2、Disk Scheduling磁盘调度 3、Disk Management磁盘管理 4、Swap-Space Management交换空间管理 5、Disk Reliability磁盘可靠性 6、Stable-Storage- Implementation稳定存储实现 7、Tertiary Storage Devices三级存储设备 8、Operating System Issues有关操作系统的问题 9、Performance Issues有关性能的问题

I. Opening Vignette: Teams & Levi’s: A Poor Fit? II .Work-Flow Analysis and Organizational Structure III. Job Analysis IV. Management Skills Builder: On the spot interview V. Job Design