Unit 12 Claim and Settlement Points for attention: When making a claim, plan your letter as follows: Begin by regretting the need to complain Mention the date of the order, the date of delivery and the goods complained about
Unit 10 Shipping Points for attention: Letters regarding shipment are usually written for the following purposes: To urge an early shipment; To amend shipping terms; ·To give shipping advice; To despatch shipping documents
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