第八章培训 企业之道第一是培养人才。一个天才的 企业家总是不失时机地把对员工的培养 和训练摆上重要的议事日程。培训是现 代社会背景下的“杀手锏”,谁拥有了它 ,谁就预示着成功。只有傻瓜或自愿把 自己的企业推向悬崖的人才会对培训置 若罔闻

1.了解保障员工的安全与健康的重要性 2.了解危害员工健康的因素及懂得维护员工健康三 3.懂得协调工作生活压力

I Determining Pay Rates II Establishing Pay Rates III Pricing Managerial and Professional Jobs IV Compensation Trends V Comparable Worth Learning Objectives： List the basic factors in determining pay rates Explain in detail how to establish pay rates Describe how to price managerial and professional jobs Discuss current trends in compensation Establish a pay plan

I Orienting employees II The training process 2.1 Why the training business is booming 2.2 The 5-step training & development process 2.3 Training and learning III Motivate the learner 3.1 Analyzing training needs 3.2 Task analysis: assessing new employees’ training needs 3.3 Performance analysis: assessing current employees’ training needs IV Traditional training methods V Electronic training VI Managerial development & training VII Evaluating the training effort

I The appraisal process I The appraisal process 1.1 Introduction to the appraisal process 1.1 Introduction to the appraisal process 1.2 Appraisal methods 1.2 Appraisal methods 1.3 Appraising performance: problems and 1.3 Appraising performance: problems and solutions solutions II The appraisal interview II The appraisal interview 2.1 Types of interviews 2.1 Types of interviews 2.2 How to conduct the 2.2 How to conduct the appraisal interview appraisal interview III The role of appraisals in III The role of appraisals in managing performance managing performance 3.1 Do appraisals really help 3.1 Do appraisals really help to improve performance? to improve performance? 3.2 The performance management 3.2 The performance management approach approach 3.3 Performance management 3.3 Performance management abroad 3.4 TQM 3.4 TQM-based appraisals based appraisals IV. Summary IV. Summary

一、任何用来发展雇员的知识、技巧、行为或态度，以有助于达到组织目标的系统化过程。 二、根据实际工作的需要，为提高劳动者素质和能力而对其实施的培养和训练

能够推动整个经济和社会发展的劳动者的能力，即处在劳动年龄的已 直接投入建设和尚未投入建设的人口的能力。 （清华大学 张德）

I. Opening Vignette: Teams & Levi’s: A Poor Fit? II .Work-Flow Analysis and Organizational Structure III. Job Analysis IV. Management Skills Builder: On the spot interview V. Job Design

你可以买到一个人的时间，你可以雇一个人到固 定的工作岗位，你可以买到按时或按日计算的技 术操作，但你买不到热情，你买不到创造性，你 买不到全身心的投入，你不得不设法争取这些。 ——弗朗西斯（C. Francis）

劳动者与所在单位之间在劳动过程中发生的关系。 企业所有者、经营者、普通职工及其工会组织之间在 企业的生产经营活动中形成的各种责、权、利关系， 主要包括：所有者与全体职工（包括经营管理人员） 的关系；经营管理者与普通职工的关系；经营管理者 与工人组织的关系；工会与职工的关系