Operating A Retail Business perations Blueprint Store format Size Space Allocation Personnel utilization Store Maintenance Energy Management Renovations ntory Management

To Examine Procedures Involved in Retail Organization Set Up To Examine Retail Organizational Arrangements To Consider Retailing's Special Human Resource Environment To Describe Principles and Practices of Retailing's Human Resource Management Process

Good Location can overcome Mediocre Strategy Mⅸ Poor location difficult to overcome Requires EXtensive Decision Making Least Flexible Element of Strategy Mix

To Examine the Importance of Identifying Understanding, and Appealing to Customers To Enumerate& Describe Segmentation Factors and their Application To Examine Consumer Attitudes and the Decision Making Process To EXamine Target Market Planning To Note Environmental Factors that Affect Consumers

Describe Wheel of Retailing Scrambled Merchandising Retail Life Cycle Discuss Retail Strategy Evolution EXamine Store-Based Retail Strategies Food-Oriented General Merchandise

objective Show Value of Strategic Planning EXplain Steps in Strategic Planning Examine Controllable and Uncontrollable elements of retail Strategy Present Strategic Planning as a series of Integrated Steps

Objectives Define Retailing Various Perspectives Impact Special Characteristics Concept of Strategic Planning Relate Marketing Concept to Retailing Total Retail Experience Customer Service Relationship Retailing

一、物流标准化的概念与特点 标准是指为取得全局的最佳效果,在总结实践 和充分协商的基础上,对人类生活和生产技术 活动中,具有多样性和重复性特征的事物和概 念,以特定的程序和形式颁发的统一规定。 标准化是在经济、技术、科学及管理等社会实 践中,对重复性事物和概念通过制订、发布和 实施标准,达到统一,以获得最佳秩序和社会 效益

一、企业物流的含义 企业是为社会提供产品或某些服务的经济 实体。 企业物流,可理解为在企业经营范围内由生产 或服务活动所形成的企业内部的物品的实物运 动,是伴随着企业的投入→转换→产出而发生 的

1.为什么要发展绿色物流 20世纪,由于人类社会采用了 大量生产大量消费大量废弃 的经济模式与生活方式,造成了全球规模的环 境与资源问题。其中物流活动带来的环境污 染已经引起世人的广泛关注。 国际社会认为,在21世纪中,有必要通过改 善物流管理、采用环保型物流技术等途径, 达到社会可持续发展的目的