perations Managementa Operational Dimensions Chapter 13
Chapter 13
Objectives To Describe the operational Scope To Examine Specific Aspects of Retail Operations
• To Describe the Operational Scope • To Examine Specific Aspects of Retail Operations
Operating A Retail Business Operations blueprint Store Format Size Space Allocation Personnel utilization Store maintenance Energy Management Renovations Inventory Management Store Security Insurance redit Management
Size Operations Blueprint Inventory Management Renovations Space Allocation Personnel Utilization Energy Management Store Format Store Security Store Maintenance Insurance Credit Management
Operations Blueprint · Systematic Every Operating Function Standardizes Activities Outlines plan for evaluation Evaluate personnel needs Production needs
• Systematic • Every Operating Function • Standardizes Activities • Outlines Plan for Evaluation • Evaluate Personnel Needs • Production Needs
Format Size, and Space Allocation Prototype Stores? Rationalized Retailing Top-Down Space Management Bottom-Up Space Management
• Prototype Stores? • Rationalized Retailing • Top-Down Space Management • Bottom-Up Space Management
Personnel utilization Labor costs Employee Turnover Ramifications of poor Employees Productivity and Technology · Labor demand Unionized Employees
• Labor Costs • Employee Turnover • Ramifications of Poor Employees • Productivity and Technology • Labor Demand • Unionized Employees
Increased Productivity Hiring Process Workload forecasts Standardization and cross Training Performance standards Compensation Self-service Length of employment
• Hiring Process • Workload Forecasts • Standardization and CrossTraining • Performance Standards • Compensation • Self-service • Length of Employment
Energy Resource Efficiency Better Insulation Temperature Settings Computerized Systems Centrally Controlled Systems Efficiency Light Bulbs Humidity Controls
• Better Insulation • Temperature Settings • Computerized Systems • Centrally Controlled Systems • Efficiency Light Bulbs • Humidity Controls
Inventory Management Handling Storage Movement When to Perform functions Delivery Time Vs Shipping Costs Supplier Support In-Store Breakage Customer Delivery
• Handling • Storage • Movement • When to Perform Functions • Delivery Time vs. Shipping Costs • Supplier Support • In-Store Breakage • Customer Delivery
Store Security Personal Lighting Cameras Guards Curfews Access Bank Deposits Merchandise
• Personal – Lighting – Cameras – Guards – Curfews – Access – Bank Deposits • Merchandise