Chapter 11
Chapter 11
Objectives To Examine procedures involved in Retail Organization Set Up To EXamine Retail Organizational Arrangements To Consider Retailing's special Human Resource Environment To Describe Principles and Practices of Retailing's Human Resource Management Process
• To Examine Procedures Involved in Retail Organization Set Up • To Examine Retail Organizational Arrangements • To Consider Retailing’s Special Human Resource Environment • To Describe Principles and Practices of Retailing’s Human Resource Management Process
Managing A Retail Business Setting Up An Organizational Structure Hiring and Managing Personnel Managing operations
• Setting Up An Organizational Structure • Hiring and Managing Personnel • Managing Operations
Retail Organization Planning and Assessment Management Needs
Retail Organization Planning and Assessment Management Needs
Retail Organization Process Outlining Specific Tasks Dividing the Tas ks Among To Be performed in a Channel Members Retail Distribution Channel Customers Grouping Retailer's Tasks into Job Classifying Jobs Integrating Positions Through an Organizational chart
Outlining Specific Tasks To Be Performed in a Retail Distribution Channel Grouping Retailer’s Tasks into Job Dividing the Tasks Among Channel Members & Customers Integrating Positions Through an Organizational Chart Classifying Jobs
Division of Retail Tasks Retailer Manufacturer Wholesaler Specialist(s) Consumer
Retailer Consumer Manufacturer or Wholesaler Specialist(s)
Grouping Tasks Specialization? Construct Job Descriptions
• Specialization? • Construct Job Descriptions
Job classification Functional Product Geographic Combination
• Functional • Product • Geographic • Combination
Organizational Charts Hierarchy of Authority Flat Organizational Chart
• Hierarchy of Authority – Flat – Tall • Organizational Chart
Forms of Retail Organizations FUNCTIONAL ORGANIZATION CHART Vice-president Sales promotion merchandise Personnel Store operations Controller manager manager manager manager
